Principal Software Consultant (Remote - United States) - Hexagon Asset Lifecycle Intelligence : Job Details

Principal Software Consultant (Remote - United States)

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Principal Software Consultant (Remote - United States)

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Recruiting Top Talent to Hexagon's Asset Lifecycle Intelligence Division

ResponsibilitiesHexagon's Asset Lifecycle Intelligence division (Hexagon) is seeking to hire an outgoing, productive, and highly talented Principal Software Consultant to join our talented Global Support Team for our schematics solutions, Smart P&ID, Smart Instrumentation, and Smart Electrical.

• Work as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Hexagon Solutions and interfaces to meet organizational goals
• Is recognized as a highly advanced individual contributor and is considered a subject matter expert within the discipline
• May mentor less experienced peers and provide leadership as needed
• Possesses expert capabilities across various areas of expertise
• Works independently with a high degree of initiative
• Troubleshoots and resolves technically complex support issues
• Interacts with solution development and product ownership teams to give feedback, discuss and document design issues, investigate problems, and develop solutions to meet the technological needs of users
• Develops technical documents, instructions, and training for internal and external purposes
• Possesses in-depth knowledge of the organization's products and/or services
• Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders
• Accurately documents activities and outcomes
• Recognized as a highly skilled specialist in at least one ALI solution and its supporting technologies
• Possesses expert level knowledge in multiple ALI solutions
• Serves as a subject matter expert to help architect major solution enhancements
• Drives communication and delivery of highly complex resolutions that require coordination across multiple ALI solutions
• Is responsible for scheduled status updates on critical projects to ALI and customer management
• Develops a strong proficiency in Customer Relationship Management systems
• May conduct customer training when required

Education / Qualifications

• Bachelor's Degree in a related technical discipline, with 5 or more years of relative experience.
• 3+ years of customer support experience
• 3+ years of troubleshooting and problem solving experience
• Individuals performing at this level of competence may be considered for reclassification into this level.
• Prior experience with at least one of our schematics tools preferred
• Prior experience configuring/troubleshooting Web API based applications a plus.

Hexagon will not sponsor applicants for a work visa for this position.About HexagonHexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.Hexagon's Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.Why work for Hexagon?At Hexagon, if you can see it, you can do it. Hexagon's Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

• In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.

Everyone is welcomeAt Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionEngineering and Information Technology
• IndustriesSoftware Development

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