Responsibilities include, but are not limited to, scheduling new and returning client appointments, operating telephone queue, entering consumers into the EHR system, coordinate scheduling referrals from other CHN services, collecting, processing insurance information and exceptional communication to all other team members as needed all while providing great customer service.
This is a full-time, benefit eligible position working Monday - Friday.
ESSENTIAL FUNCTIONS
Answer high volume of incoming calls from patients wanting to schedule a new appointment or reschedule an existing appointmentSchedule for multiple primary care providers in several locationsProvide excellent customer serviceAbility to manage multiple computer applications using dual monitorsUnderstanding of Microsoft Teams and OutlookManage and maintain voicemail box with the expectation voicemails are returned within 15-minutes, no later than same business dayVerify address, phone number, insurance and potential need for updating annual registration paperwork at each call receivedInform patients if they need to bring anything to appointment (co-pays, insurance cards, ID, paperwork for sliding fee scale)Inform parents or legal guardian that they must be present at the first appointment and/or if annual registration is due.Inform patients/parent if they need to bring anything to appointment (medication bottles, shot record)Coordinate “triage” to determine urgency of appointment need – seeking consultation from the medical provider or clinic nurse, as neededCoordinate and schedule an interpreter if needed with follow-up notification to all appropriate staff.Enter and/or run Insurance eligibility in the electronic medical recordFollow-up on patients who missed their appointment the previous day to rescheduleMonitor schedule for accuracy, cancellations, and back fill openingsMaintain current information on primary care providers schedulesMonitor and manage appointment requests, reminders, cancellations and reschedules through Phreesia softwareWork closely with department and front desk staff as neededAttend staff meetings as requiredConducts self in accordance with Compass Health Network's policiesMaintains strictest confidentiality; adheres to all HIPAA guidelines/regulationsOther duties as assigned
