Post Summary Operations Specialist - FedEx : Job Details

To provide customers with the highest quality of service by providing consistent customer service while resolving customer duty and tax disputes by filing claims with US Customs & Border Protection (CBP). This position is responsible to analyze, and make financial and other decisions based on company culpability for both the company and the customer. Provides advice to clients based on research, matter of opinion and facts to both internal/external customers and operational departments/ regulatory & compliance alike. May proactively lead and guide team members ensuring successful achievement of operational objectives and project management. Prepares, analyzes and transmits refund requests to CBP via the ACE Portal or transmit via Duplex. 5 Anticipates, identifies, and resolves disputes timely and to customer/company satisfaction. Resolves billing, banking, and credit issues. Coordinates post entry activity on customer's behalf. Performs route cause analysis as directed by Management. C...Operations Specialist, Operations, Specialist, Business Partner, Brokerage, Project Management, Manufacturing