POS Application Support Specialist - The Fountain Group : Job Details

POS Application Support Specialist

The Fountain Group

Job Location : San Francisco,CA, USA

Posted on : 2025-08-09T12:28:55Z

Job Description :

PAY: $45-50/hour W2.100% remote role, no expectation of onsite workW2 Candidates only

Manager Notes

  • Looking for someone to do technical troubleshooting - experience with APIs, integrations, and working with external clients.
  • White glove support for medium-tier and enterprise accounts.
  • Able to get into the technical nuances and work with Technical Product and Account Managers.
  • Identifying and fixing simple issues on integrations.
  • Comfortable with data in the integration space. Working with large data sets is a must.
  • SQL experience is a plus but not mandatory.
  • Experience with Jira, Sigma, etc., would be beneficial.
  • POS Integration experience would be ideal.
  • Day-to-day responsibilities: 50% handling urgent escalations for white glove accounts, 50% technical support escalations, and some certifications for new builds.
  • Original Job Description

    • Seeking an Integrations Technical Specialist to assist in certifying, launching, and supporting merchant integrations.
    • Responsible for reviewing integrations built against our APIs, both live and offline.
    • Evaluate whether integrations meet technical requirements and communicate feedback.
    • Configure runtime variables and internal settings for launch readiness.
    • Collaborate to update the certification process and train new specialists.
    • Address technical issues raised by partners and escalated by support.
    • Support additional projects like data aggregation, documentation, etc.
    • Required Skills & Qualifications:
    • 2+ years of experience with APIs and integrations.
    • Experience working directly with external partners/clients.
    • Strong communication skills.
    • Ability to work with technical and non-technical audiences.
    • Manage multiple priorities effectively.
    • Basic experience with GitHub or similar tools; coding experience not necessary.

    Preferred Skills

    • Experience working with large data sets.
    • SQL experience.
    • Experience with Jira.
    • Technical writing experience.
    • Bachelor's Degree.

    Who We Are:The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a standard of excellence, recognized annually through industry awards. Our success is a team effort.

    Visit our website for more information: The Fountain Group

    3407 W Martin Luther King Jr. Dr. Tampa, FL 33607

    “We work in Life Sciences, Clinical, Engineering, IT, and more. Above all, we specialize in people.”

    #J-18808-Ljbffr
    Apply Now!

    Similar Jobs ( 0)