PM Front Desk Attendant - ROLLING ROCK CLUB : Job Details

Why join our team: An outstanding opportunity exists to join the high performing team of dedicated ladies and gentleman who operate one of the country's finest private clubs. Rolling Rock Club has a national reputation for outstanding hospitality, picturesque surroundings and a unique range of sporting amenities from golf, swimming and tennis to boasted stocked trout streams, duck ponds, game birds and shooting ranges. Founded in 1917, Rolling Rock's premier private club is located in historic Ligonier, Pennsylvania approximately 50 minutes from downtown Pittsburgh. The Club is nestled between the Chestnut Ridge and Laurel Mountain Valley ranges at the far west end of the Appalachian Mountains. Organized as an English gentleman's sports club, land conservatory and wildlife sanctuary the surrounding landscape is truly one of the most beautiful and serene parcels in the Eastern region of the United States. The Mission: The mission of the Club is to preserve legacy and to ensure that its members always maintain the highest standards of stewardship towards the buildings, land and environment while respecting the employees and supporting the neighboring communities. The Vision: To be a special place providing gracious and genteel hospitality for the enjoyment of a proper country life; in the clubhouse, in the fields and on the stream; with a membership that embraces this experience and values and respects club traditions. Team Member Benefits: Team Member Appreciation:

• Health and Wellness initiatives
• Staff housing (subject to availability)
• Hot team member meals daily
• Golf Pro Shop and Orvis endorsed Fly Fishing shop discount
• Golf privileges on most Monday
• Employee appreciation events
• Annual team member family events
• Complimentary uniforms and uniform reimbursement

Work/Life Balance:

• Paid time off begins accruing your first day
• Paid vacation, holidays and personal days
• Flexible schedule

Medical & Insurance:

• Medical, dental and vision insurance
• Life insurance

Planning for the future:

• Competitive wages
• 401(k) retirement plan
• Employee education allowance
• Team member referral bonuses

Pre-Employment Process: Offers of employment are contingent upon applicants consenting to, and successfully passing, a pre-employment screening, which includes a background check and drug test. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origan, Veteran, or disability status. Essential Functions:

• Greet Members and guests upon arrival and complete check-in process.
• Communicate with Club Membership professionally and effectively to ensure the high quality of service is consistently met.
• Fill out Welcome Cards to each Member and guest.
• Direct Members to their rooms and contacts barmen for help with luggage.
• Answer phones and direct calls accordingly.
• Distribute mail and faxes to employees and Members.
• Maintain Member bulletin board in front hall.
• Responsible for petty cash box.
• Responsible for keys throughout the Clubhouse.
• Able to give directions to and from Rolling Rock Club and local attractions.
• Distribute information on local attractions to Members.
• Balance cash sales at end of month.
• Will contact management proactively with any Member concerns or complaints.
• Strong understanding of Club platforms; Northstar, Club Dining, Club website.
• A strong sense of follow up with Club Members and team members via email or otherwise.
• Provide concierge services to any Member or guest's needs on or off property.
• Communicate Member needs to the other team members.
• Lead dispatch for Loyalhanna Police alarms.
• Arrange reservations for Members and guests.
• Enter a la carte billing charges.
• Maintain knowledge of all private and club activities.
• Develop weekly in-room newsletter.
• Assist with distribution of Member preferences information.
• Conduct wake-up calls as necessary.
• Sell retail items, research retail items & newspapers, inventory items.
• Sell and print fishing license. Send weekly recap of sales, hunting permits and duck stamps.
• Respects the Club's customs and traditions and works to preserve Rolling Rock Club as a quiet country English Manor .
• Other related assignments as necessary.
• Maintains regular, consistent and reliable attendance.

Qualifications: Required:

• Must be available to work afternoon shifts (3:00 -11:00 pm) and Holidays.
• Knowledge of Microsoft Office Suite.
• Excellent communication skills.
• Must be at least 18 years of age.
• Must be well-groomed and well-presented with no visible tattoos.
• Following guidance and direction from senior management effectively, efficiently, and appropriately.

Skill:

• Ability to work cohesively with other departments.
• Ability to communicate in English both orally and in writing.
• An eagerness to learn new information with a positive attitude.
• Strong interpersonal communication skills both verbal and written.
• Ability to speak using clear and professional language.
• Fundamental time management skills and ability to multi-task and prioritize work, both with a team and independently.
• Exhibits good communication, organization, and problem-solving skills.
• Ability to problem solve and react quickly to any issues which arise during a shift.

Physical Demands:

• Ability to lift 50 lbs.
• Ability to work in front of a computer screen for 2 hour periods without break.
• Ability to move independently around the Clubhouse for periods of 3-4 hours.
• Ability to lift and file up to 10-30 pounds as needed.
• Ability to type for 2 hour periods without break.
• Availability and understanding that the position often requires hours in excess of a standard workweek (40-50 hours).