Player Services Representative - The Chickasaw Nation : Job Details

We are currently looking for a Part Time 38 Player Services Representative to join our Newcastle Player Services Unit 5 team located at the Newcastle Casino working .Summary:Inputs customer guest information into Casino Management System, issues player cards, enrolls guest in promotions, issues complimentary gifts and provides quality customer service.Responsibilities:- Provides first class customer service - courteous and helpful to all internal and external customer types- Answers questions in a courteous and professional manner- Partners with internal and external services as needed to ensure appropriate referral is made- Greets and engages with a smile- Determines and meets needs- Seeks positive experience and outcomes- Completes all training and development requirements and participates in continuing education opportunities- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types- Shares responsibilities for maintaining adequate supplies and equipment- Maintains general upkeep of work area and maintains a safe environment- Observes and addresses potential environmental hazards and risks- Maintains and promotes professionalism- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics- Adheres to Chickasaw Nation dress code standards- May provide break coverage for others as assigned- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit- Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.- Maintains spreadsheets and databases and inputs data entry- Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.- Determines complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management System- Creates Player's Club Cards entering customer data into computer system capturing information such as various customer demographics to track game play for gifts, promotional participation and increased membership- All other duties as assignedCompetencies:Essential:- Follow instructions, written or oral - Adhere to all scheduling and attendance requirements- Honesty, truthfulness, reliability, accountability- Read, understand and apply regulations and policies- Communicates verbally with team, departments, guests and managementSkills:Essential:- Must be familiar with the MS Office Suite of products- Accurately type 25 words per minuteExperience:Essential:- No prior experience required.Education:Essential:- High School, GED or EquivalentCredentials:Essential:- Pass gaming background check- Pass Title 31 testing relevant to positionWorking Conditions:Essential:- May work where cigarette smoking occurs- Bright and Flashing lights- Customer service- Fast-paced- Noisy- Team-oriented- Pass pre-employment drug test- Use computer up to 75% of shift- Sometimes lift and or carry up to 50 lbs- Sitting up to 50% of shift- Standing up to 100% of shift- Walk up to 100% of shift- May work flexible schedule- May work holidays- May work weekend shift