Platform Experience Senior Consultant - Valid8 Financial : Job Details

We seek a Senior Consultant who is ambitious, organized, and detail-oriented to build lasting customer relationships and support both internal and external (customer) teams in solving complex issues . This role involves identifying growth and optimization opportunities within the existing platform, acting as a strategic advisor to high-value clients, and promoting value realization. This role is part of a dynamic and fast-paced environment and is a great opportunity to learn about our product, work in a growing business, and advance in a quickly growing software organization.

Who We Are

AbsenceSoft is elevating the leave and accommodations experience and is looking to hire amazing people like you! We create user-friendly, secure, and compliant technology that empowers employers to bring humanity, certainty and efficiency to the leave and accommodations experience. Made by HR Professionals for HR Professionals, we're proud of where we've been and excited about where we're headed. We value creative, innovative people who are passionate about their work and who believe there is always a better way.

Leading With Our Core Values

Make a Difference.

We are inspired to make an impact through our hard work, talent and passion. We push ourselves each day to better serve our teams, our customers, and our community.

Team First.

We are driven by team spirit not by self-interest. We value collaboration and approach our work with humility and a desire to win together.

Own it.

If we say it, we mean it. We follow through on our commitments, step up to deliver, and grow from our successes and failures.

Everyone Matters.

No matter your background or experience, everyone's voice holds value here.

What You'll Do

• Become a subject matter expert with the AbsenceSoft software, configurations and capabilities, and use this knowledge to consult with customers to identify gaps in setup, advise on best practices and design solutions for complex requirements that may involve configuration/customization.
• Conduct strategic reviews of customer tenant configurations and support Success Planning sessions with customers.
• Participate in onsite visits with customers, providing platform expertise and best practice guidance that drives feature adoption and increased customer value.
• Translate customer needs into clearly defined Professional Services projects by scoping the required work, estimating effort and timeline, and supporting the development of statements of work (SOWs) to ensure successful delivery.
• Work cross-functionally with the AbsenceSoft Product, Compliance, Support and Customer Success teams to deliver change management projects for customer initiatives.
• Collaborate with Support Team and Business System Analysts to identify platform experience opportunities and contribute to initiatives to improve customer configuration and platform offerings.
• Assist with cataloging product gaps and limitations with the ability to outline solutions and business cases.
• Assist with ongoing creation and maintenance of Best Practice documentation for product implementations and procedures for configuration changes, and act as a resource for team members with questions.
• Support for Solutions Consultant and Sale teams for non-standard requests from prospective customers .
• Collaborate with Marketing to build and execute customer communications.
• Effectively engage with customers involved in relevant projects, acting in a consultative manner with a solution-oriented mindset.
• Represent us in a professional manner and demonstrate respect for and responsiveness to our customers and colleagues.
• Participate in a highly compliant environment while assisting to maintain company controls and security within your job role
• Other duties as assigned

What'll Set You Up for Success

Required Skills:

• 4-5+ years' work experience as a project manager in a technology business with hands on experience with a SaaS system
• Exceptional written, verbal and presentation skills. Able to interact and present via remote technology or in person to all types of audiences with varying technical levels.
• Ability to communicate effectively with customers in a concise and professional manner. Must show effectiveness in acting in a consultative manner.
• Strong organizational, analytical and problem-solving skills
• Motivated, proactive, service-oriented and has the ability to prioritize and multitask
• Ability to ‘roll-up your sleeves' to help get the job done
• Ability to work closely and organize team members cross-departmentally to deliver projects (meeting project objectives and delivering high quality)
• Undergraduate degree in Business, Management Information Systems or equivalent preferred
• Be willing to travel
  • Travel is generally limited and many meetings with customers are virtual – but travel can be up to 20% - 30%

Nice to Have:

• High proficiency in Microsoft PowerPoint and Excel
• Experience working with the AbsenceSoft platform
• Work experience in a Change Management role within a SaaS system
• Work Experience in a Product role within a SaaS system

What To Know Before You Apply

• We're located in beautiful Golden, Colorado.
• This is a full-time, salaried position.
• AbsenceSoft provides a wide variety of perks and benefits. Including full medical, dental, vision, and life insurance. We offer a 401k and 401k match after the first year with AbsenceSoft.
• We support your professional growth including industry training and CLMS Certification; opportunities for additional industry and technology certifications, and continuing education.
• The salary range for this position is between $90,00 - $140,000

At AbsenceSoft, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn't align exactly with the position requirements, we'd still love to hear from you. You may just be the right candidate for this or other roles.

We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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