Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.Work you'll do
Key Responsibilities:
- Operational Support: Provide 4th level support for incidents and requests related to endpoint health, including on-call work when required.
- Ticket Management: Monitor and handle tickets assigned to your support queues and be available to support any related major incidents.
- Product Expertise: Develop a deep understanding of the endpoint protection products you will be managing.
- Documentation: Create and maintain knowledge base documents and playbooks outlining end-to-end support procedures and inter-team workflows.
- Change Management: Support change management activities for product upgrades within the production environment, collaborating with in-house teams and third parties to ensure successful implementation.
- Escalation Response: Respond to escalations from Security Policy Management, GNOC, SOC, and Member Firms, assisting them with understanding endpoint protection products and support processes.
- Testing and Ad-Hoc Duties: Assist the technical lead/architect and security analyst in testing product upgrades and perform other job-related duties as assigned.
The teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in what is but rather what can be to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Qualifications
Required Qualifications:
- Robust multi-tasker with a keen eye for detail and the ability to think ahead.
- Experience with configuration and deployment of endpoint protection platforms (e.g., CrowdStrike, McAfee, Microsoft Defender, and BeyondTrust Admin Rights Management).
- Excellent analytical and problem-solving abilities, strong influence, and negotiation skills.
- Good written and verbal communication and customer service skills.
- Creative and independent thinker with the ability to translate technical requirements and challenges into results.
- Knowledge of configuration, policy, and event workflows and playbooks.
- Motivated self-starter able to work independently without direct supervision.
- Well-organized and able to thrive in fast-paced environments.
- Direct experience in supporting security tools (e.g., anti-virus, host intrusion detection).
- Experience working within a service management framework (e.g., ITIL).
- Knowledge of Security Information and Event Management (SIEM) tools.
- Willingness to travel up to 10%
Our cultureAt Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.Professional developmentFrom entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.BenefitsAt Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do-that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being.Recruiting for this role ends on September 5, 2025.Deloitte Global is required by local law to include a reasonable estimate of the compensation range for this role for individuals applying to work in our Buffalo, Chicago, Rochester locations. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $102800 - $155000 for individuals applying to work in these locations.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.At Deloitte Global, we know we're at our best when we look out for one another; prioritize respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.September 5, 2025Buffalo, Chicago, Rochester11460019100010280017130093000155000
