Planning Manager - Teksky LLC : Job Details

We're currently seeking a Customer Service & Resource Planning Manager to join our team. This key leadership role is responsible for overseeing customer service, inventory management, and capacity planning at our Boardman facility.

Accountabilities:

• Lead, coach, and manage the daily workload of customer service, resource planning, procurement, and inventory management staff.
• Coordinate closely with cross-functional Stakeholders to align demand, capacity, and material availability.
• Develop and maintain accurate sales forecasts and contribute to annual sales, business planning, and budgeting.
• Monitor, analyze, and report on key KPIs related to customer satisfaction, inventory turns, capacity utilization, and delivery reliability.
• Drive continuous improvement initiatives to enhance operational efficiency and customer experience.

Primary Responsibilities:

• Manage and develop the Customer Service and Resource Planning teams, ensuring initiative-taking and responsive support to customer needs.
• Develop, implement, and maintain production planning processes to balance demand and available resources effectively.
• Oversee inventory management to ensure optimal stock levels, accuracy, and alignment with demand forecasts and production plans.
• Support procurement activities to ensure timely availability of raw materials and components.
• Facilitate internal design and drawing reviews for new or modified products.
• Manage onboarding and transition of new customers and projects into production.
• Ensure compliance with company policies, operational standards, and health and safety regulations.
• Lead initiatives to continuously improve customer service processes, capacity planning accuracy, and inventory control.
• Monitor staff performance and conduct regular performance reviews.

Qualifications & Skills:

• College diploma or university degree in Business Administration, Engineering, Operations Management, or a related field
• 5–10 years of experience in a customer service / planning / inventory management leadership role in a manufacturing environment, preferably mid-to-high volume
• Demonstrated experience in leading cross-functional teams and process improvement projects
• Strong organizational skills and attention to detail; ability to prioritize effectively in a dynamic environment.
• Excellent verbal and written communication and interpersonal skills
• Strategic thinker and proactive problem solver with a continuous improvement mindset.
• Proficiency with ERP systems (e.g., Visual by Infor or similar professional systems); experience with multi-level bills of material
• Solid understanding of inventory management principles, capacity planning tools (MS Project or equivalent), and standard manufacturing workflows
• High level of proficiency in MS Office applications (Excel, Word, PowerPoint)

Additional Preferred Assets:

• Familiarity with power transformers or electrical component manufacturing
• Certification in APICS CPIM, CSCP, or similar inventory/capacity planning standards
• Experience in capacity planning and optimization in a manufacturing environment
• Ability to read and interpret CAD / technical drawings.