Pipe & Fitting - Customer Service/Inside Sales Rep - WestLake : Job Details

Westlake

Hiring: Customer Service/Inside Sales Rep

Pay: $60,000–$80,000/year

Location: Lodi, CA

SUMMARY

We are seeking a motivated and customer-focused Customer Service/Inside Sales Representative to support our manufacturing sales operations. In this role, you will be responsible for delivering exceptional service through quotations management, order management, and proactive resolution in a fast-paced environment. You'll work closely with production, logistics, and sales teams to deliver best-in-class service to our valued customers.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Prepare project quotations for customers in collaboration with Sales Representative(s)
• Verify customer purchase orders to ensure all information is accurate and complete
• Schedule and maintain orders in SAP and/or Salesforce
• Calculate ordered products to determine truckload percentages; create deliveries for released orders by calculating truck loads.
• Provide product pricing, availability, and lead times to customers as requested
• Communicate with Customers/Sales Reps to obtain truckload fills and order releases
• Maintain frequent communication with Sales Representative(s) regarding customer quotations, open order status, potential issues and opportunities for entire book of business
• Ensure seamless communication with customers by coordinating with and obtaining information from Planning, Sales, Credit, Logistics, and other internal departments
• Resolve customer and sales issues in a professional and empathetic manner
• Proactively keep customers informed of any issues regarding orders/deliveries
• Manage the Return Material process within agreed upon policy parameters
• Research and communicate with customers on any credit disputes
• Process credit applications for new or updated customer SAP accounts

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor's degree in Business Administration or equivalent
• 3+ years of inside sales experience in a manufacturing or distribution environment - pipe and fittings or PVF experience preferred
• SAP S/4 Hana hands on experience
• Strong interpersonal and relationship management skills
• Experience and comfortable in conflict resolution
• Ability to multi-task and reprioritize throughout the day
• Good systems aptitude and solid PC/keyboarding skills
• Strong basic math skills
• This role is fully onsite. Must be able to commute daily into our Lodi, CA facility
• Minimal travel requirement with the exception of local visits with customers and 1-3 overnight trips per year

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.