Pharmacy Customer Service Associate - United Family Services : Job Details

Summary: As a Pharmacy Customer Service Associate, your primary focus is guest satisfaction. You will play a key role in ensuring the efficient and safe operation of various tasks within the Pharmacy.

Key Responsibilities:

• Greet and engage each guest who enters the pharmacy area, ensuring they feel welcomed and valued.
• Build a strong reputation for providing exceptional guest service.
• Handle Point of Sale transactions for prescriptions and maintain confidentiality with patient records.
• Assist with managing guest charge and delivery records.
• Sell nonprescription medications in their original containers.
• Stock and clean pharmacy shelves to maintain an organized environment.
• Label and organize incoming orders effectively.
• Order pharmacy stock as needed.
• Mail out prescriptions to our guests.
• Perform other duties as assigned by management.

Important Information: Please note that you may not perform any duties that are specifically designated for a registered technician or technician trainee as outlined by the State Board of Pharmacy.

Key Requirements:

• High school diploma or equivalent (e.g., GED), or actively working towards one.
• Current HIPAA certification (to be obtained upon hire through United Family Learning).
• Willingness to work evenings, weekends, and some holidays as required.
• Experience in retail pharmacy is a plus, but not mandatory.
• Excellent oral and written communication skills.
• Able to perform physical tasks including bending, lifting, standing, and walking for extended periods (8-12 hours).
• Capable of functioning well as a team member and fostering a positive work environment.
• Open to receiving supervisory coaching to improve performance, work habits, and attitude.