Personal Lines Account Manager - StaffBuffalo : Job Details

Job Opportunity Details Full Time Personal Lines Account Manager $60000 per year Buffalo, New York Personal Lines Account Manager Are you passionate about delivering excellent customer service and ready to join a growing, community-focused team? Do you thrive in environments where you can work independently while still being part of a collaborative culture? This full-time, on-site Personal Lines Account Manager role offers an incredible opportunity to work alongside a passionate, community-focused team that's expanding across Western New York. With a flexible culture, professional development, and room to grow into leadership or producer roles, this is the perfect fit for a motivated and customer-driven individual. The role pays $60,000/year, with year-end bonus potential. As a Personal Lines Account Manager, you'll play a critical role in delivering a smooth and supportive experience for clients navigating their personal insurance needs. You'll manage a book of business, provide consultative service, and help ensure clients feel secure and cared for - whether they're renewing a homeowners policy or exploring additional coverage options. This is an on-site, full-time position in Buffalo, NY. Responsibilities:

• Serve as the day-to-day contact for a portfolio of personal insurance clients
• Guide customers through policy updates, changes, and renewals
• Provide personalized recommendations and support to ensure clients have the right coverage in place
• Coordinate with internal team members and insurance partners to streamline quotes and deliver timely responses
• Support the growth of accounts through proactive relationship-building and identifying opportunities to expand coverage
• Keep client files organized, up-to-date, and compliant in internal systems
• Collaborate with a supportive, regionally based team using Slack, Zoom, and other digital tools

Qualification:

• Prior experience in insurance, customer service, or office administration is strongly preferred
• Personal Lines insurance license preferred, but not required
• Strong communication skills and a natural ability to connect with people
• Detail-oriented with good follow-through and time management skills
• Eagerness to learn, grow, and build a long-term career in insurance
• Comfortable using technology and quick to pick up new tools and systems
• A proactive, enthusiastic, and team-first mindset

Benefits:

• $60,000/year salary with year-end bonus potential
• 401(k) with 3% employer match
• 144 hours of PTO + 13 paid holidays
• Long-term growth opportunities in commercial or producer roles

The advertised pay range represents what we believe at the time of this job posting, that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. First time working with a ? No problem! We make the process as smooth and straightforward as possible. Communication is key - to get started, all we need from you is an updated resume and some time to chat. Our team will get to know and your future career goals. Throughout the process, we will provide resume feedback, schedule and prepare you for interviews, provide client feedback, and coach you through the offer stage. StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service. #INDSBHIGH