Permit Services Specialist (Address Coordinator) - City of Pasadena : Job Details

Permit Services Specialist (Address Coordinator)

City of Pasadena

Job Location : Los Angeles,CA, USA

Posted on : 2025-08-05T10:35:19Z

Job Description :

The City of Pasadena Planning and Community Development Department is currently seeking an enthusiastic and skilled Permit Services Specialist (Address Coordinator). The Permit Services Specialist (Address Coordinator) is responsible for various duties in the assigning, tracking, and communicating of address numbers and parcel management in the Departments Land Management System (LMS), Addressing Geographic Information System (GIS) and other databases. The position is essential in the LMS management, ensuring that the LMS is maintained and operating efficiently.

The ideal candidate is detail-oriented and has the desire to provide excellent service to internal and external customers. The ideal candidate will have Geographic Information System (GIS) experience, including database maintenance, reading and interpreting a variety of maps and technical data input and analysis.They are excellent at problem-solving and are experienced with adhering to and enforcing established policies and procedures.

Please note:This examination is authorized as Promotional and Open Competitive, with the promotional eligibility list taking precedence. This recruitment is also open continuous with first consideration given to those who apply by July 3, 2025. This recruitment may close at any time. Apply today!

The major responsibilities of this position are listed below. For more detailed information, please review thejob description.

  • Participates in the work of Permit Center staff, as needed; provides information, instruction and training on work processes, proper uses of equipment and safe work practices; estimates personnel, equipment and material requirements for assigned jobs; assists in ensuring a fair and open work environment in accordance with the City's commitment to equal employment opportunity.
  • Resolves escalated customer issues and addresses difficult/contentious customer complaints regarding address concerns and parcel management; communicates complex rules, regulations and policies.
  • May participate in the work of employees engaged in issuing permits in the Permit Cetner; may assist with permit extensions; and the issuance of Temporary and Final Certificates of Occupancy.
  • Coordinates workflow processes and procedures related to addressing; performs quality assurance to verify customer service techniques are applied properly; recommends changes in policies and procedures; implements and trains employees on new addressing processes and procedures.
  • Analyzes, tracks and identifies parcel map changes and completes parcel maintenance updates as necessary; assigns addresses to new construction sites/suites; reviews change-of-address requests; researches address availability, conducts site visits; coordinates meetings for address assignments; updates parcel and permitting databases when addresses or parcels are created or retired; conducts and issues notification letters to homeowners, businesses, etc. of new or changed addresses.
  • Coordinates records access requests and release of information in response to Public Records Act and subpoena requests.
  • Prepares and coordinates a variety of work reports and records; attends meetings; establishes and maintains cooperative working relationships with the public, contractors, other utilities and City staff.
  • Serves as the point-of-contact for local utility purveyors, government agencies, the United States Postal Service (USPS), the Los Angeles County Tax Assessor, developers, engineers, the public, etc. for addressing.
  • Responds to the public, governmental agencies and other entities regarding addressing questions, issues or discrepancies.
  • Reviews and uploads data files into the Citys LMS and completes other administrative tasks to ensure permitting records are accurate and complete.
  • Conducts detailed quality control reviews to ensure accuracy and consistency of address assignments, permitting and parcel management. Updates records deemed necessary.
  • Conducts ad-hoc mapping and special analysis requests for the department, as needed.
  • Other duties as assigned.

    • CORE COMPETENCIES

    The following list represents the core competencies needed for success in this position.

    Problem Solving- Ability to resolve constituent's problems independently and efficiently. Customer Service - Attending to the needs and expectations of customers. Self-Management- Showing personal organization, self-discipline, and dependability. Oral Communication - Engaging effectively in dialogues. Attention to Detail - Focusing on the details of work content, work steps, and final work products. EDUCATION AND EXPERIENCE Graduation from high school or GED equivalent and Five years of progressively responsible experience in building permit and/or e-permit processing; Graduation from an accredited two-year college with an Associate's degree is preferred.

    Associates degree or higher in GIS, Geography, Information Systems Management or a closely related field is highly desired. SELECTION PROCESS The selection process will consist of a training and experience evaluation, written test of analytical skills, the interview panel, department-level interviews and possibly an online assessment. The probationary work period is one year this classification is assigned to the LIUNA Bargaining Unit. VACANCY INFORMATION There is currently one vacancy in the Administration Section of the Planning and Community Development Department. The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in other departments.

    Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during employment.

    International Code Council (ICC) Permit Technician Certification

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