JOB DESCRIPTION
Responsible for activities related to Monitoring, Measurement & Verification, Operations & Maintenance, and Repair & Replacement for energy efficiency projects, project financials, and customer relations.
Job Functions
Must possess a basic to intermediate understanding of the following functions:
Serves as customer account manager, maintaining frequent and timely communication throughout the project lifecycle.Proactively discusses customer's energy-related needs, uncovers opportunities for additional work, and may serve as liaison between customer and applicable business unit.Responsible for M&V activities during the performance period; basic ECMs and technology.Establishes and maintains relationships with third-party vendors supporting ongoing Performance Assurance obligations. Coordinates and manages Operations, Maintenance, Repair, and Replacement obligations.Manages and resolves warranty issues in a timely manner.Participates in customer site training at completion of equipment installation and commissioning, and facilitates ongoing training as required.Responsible for data collection, integrity, and analysis.Identifies and resolves performance issues promptly to ensure savings sustenance.Performs savings calculations and routine/non-routine adjustments.Compiles monthly, quarterly, and annual written energy project performance reports.Coordinates, performs, and/or oversees periodic on-site measurements.Responsible for project P&L, including oversight of vendor payables, monitoring customer invoicing, assisting with past due receivables, and timely distribution of M&V reports.Demonstrates awareness of safety rules and practices, encouraging safe work behaviors.Performs other duties as assigned by Performance Assurance manager.Physical & Environmental Requirements
Requires substantial time at various project locations, including overnight travel to customer facilities via auto, air, or rail.Must be able to move autonomously, walking and standing for long periods, and be capable of hearing, seeing, reading, and writing.Work independently and with others, speaking in front of groups and individuals, in indoor and outdoor environments, including construction sites.Technical/Job Skill Qualifications
The candidate must meet the following minimum qualifications and demonstrate a basic to intermediate understanding of:
- Effective interaction with project stakeholders, including communication skills and issue resolution.
- Planning, organizational skills, and data analysis aptitude.
- Understanding of building systems such as HVAC, EMCS, electrical, solar, wind, and process systems.
- Proficiency in Microsoft Office and familiarity with project databases and analytics platforms like SkySpark.
- Understanding of utility billing and analysis.
- Knowledge of Energy Performance Contracting principles and related business practices.
- Familiarity with M&V Guidelines for HUD Energy Performance Contracts, IPMVP, and FEMP M&V Guidelines.
- Ability to analyze data from instruments like Fluke Power Analyzer, infrared testing equipment, portable data loggers, ultrasonic flow meters, and power meters.
- Decision-making and problem-solving skills.
- Strong written, verbal, and interpersonal communication skills.
- Ability to work in diverse environments.
- Valid driver's license and eligibility to access government facilities.
- Reside within close proximity to assigned customer sites.
Education/Experience
- Bachelor's Degree in engineering or business-related discipline, with 3-5 years of experience in energy efficiency project implementation.
- Certification as a CMVP or CEM, or ability to obtain certification.
Performance Skills
The candidate must demonstrate:
- Customer focus and high service delivery standards.
- Relationship management skills to develop rapport and trust.
- Negotiation skills to achieve agreements and resolve issues.
- Teamwork and effective communication with all project parties.
- Planning, prioritization, and goal-setting abilities.
- Commitment to quality standards despite deadlines.
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