Performance Advocate II - Catalyst Health Group : Job Details

Job Summary

ThePerformance Advocate IIwill help our communities thrive bysupportingvalue-based care performance of Catalyst Health Network members.We area culture that is unabashedly driven by purpose. We are making a difference to our patients and providers while growing at an accelerated rate.

Every day, we support the health journey of patients by authentically living our core values: Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. If you love serving others and would like to make a material difference in an industry-transforming organization, then we invite you to applytothis role. We are recognized as one of the TopWorkplacesbyThe Dallas Morning News, and we have been awarded as one of the fastest-growing privately held companies by SMU Cox. 

Accountabilities:

Customer Engagement: PerformancePlanning, Monitoring and Execution

• Collaborate with account Value-Based Care Analyst (VBC Analyst) and Pod Leader as the account performance team to understand key performance opportunities and drivers specific to assigned customer accounts
• Maintain a strong working knowledge of businesslevers, including ongoing assessment of practice workflows and enhancement opportunities
• CreateaccountPerformance Plan for assigned accounts on a recurring basis, including practice engagement cadence, performance focus,strategiesand tactics for upcoming performance period.Present account Performance Plan to leadership for approval on a recurring basis.ExecutePlan with accountability for results
• Monitor practice performancerelativeto Performance Plan and prepare for practiceengagement/meetings to translate action items to drive performance.Spot opportunities, translate them to account stakeholders and drive performance
• Define action-oriented agendas for account pod meetings, operations meetings, site meetings and Pod Leader preparation meetingsas a part of the Performance Plan Translate individual provider-level performance activities to customers
• Maintain high-fidelity practice profile and track all customer interactions and daily tasks incompanyCustomer Resource Management (CRM) system
• Interface with internal and partner stakeholders as resources/forexpertiseto deliver a cohesive performance message to assigned customers
• Build andmaintainproductive and performance-oriented relationships with customers and key internal&partner stakeholders
• Meet in person with assigned account stakeholders asrequired; attend other in-person meetings asrequiredas directed by leadership
• Distribute&communicate activities and tools for driving performance in partnership with VBC Analyst
• Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. Proactively ensuring that these needs are met or exceeded

Minimum Qualifications and Requirements:

• 5+years of experience in healthcare services
• Excellentwritten and verbal communicationskills
• Advanced understanding ofthe value-based carebusiness
• Ability toaccommodatethe needs ofhigh potential, low performance customeraccounts
• Approaches problems with outside of the box thinking for solutions
• Intermediate experience with conveying information through visuals such as charts, graphs, tables, etc.
• Take personal responsibility for personal growth, includingacquiringnew skills,knowledgeand information