Per-Diem Concierge (Security Gaurd License Required/Fluent in Spanish) - SBH Health System : Job Details

Per-Diem Concierge (Security Gaurd License Required/Fluent in Spanish)

SBH Health System

Job Location : New York,NY, USA

Posted on : 2025-08-19T19:21:03Z

Job Description :

Description

Job Summary

To ensure the highest quality interaction with patients, visitors, vendors and the general public who enter the hospital campus in a safe, cultural and linguistically appropriate environment. The security concierge provides accurate and timely information as well as courteous service to the public and hospital personnel and at all times uses discretion while maintaining a safe and secure facility location.

Duties and Responsibilities

  • Actively greet and welcome all arrivals; ensure eye contact as well as timely and pleasant greeting; handle resistance with grace and professionalism.
  • Access patient location and pertinent information such as any visitor restrictions; issue and collect patient visitor passes; direct inquiries as necessary with respect to overnight pass requests.
  • Direct patients and visitors to appropriate service locations, explain visitor and vendor policies as well as answer visitor and vendor inquiries; be helpful and, when appropriate, encouraging.
  • Provide information on hospital services; maintain brochures and other printed materials on services provided & service locations.
  • Respond as needed to the language access needs of presenting individuals, securing the needed equipment in keeping with established protocols.
  • Answer telephone inquiries, including service locations, transportation routes, and directions; secure wheelchair service when needed.
  • Participate in hospital public awareness campaigns; assist in the development and maintenance of closed cable TV information, audio overhead PSA messages, and the availability and distribution of printed materials in the Lobby; monitor Lobby bulletin board announcements to ensure they are authorized for posting.
  • Maintain control of the lobby waiting area including lights, PSA music, and TV; be watchful for and respond to any alarming situations; ensure the area is maintained in clean and attractive appearance with light housekeeping and report any perceived negative physical conditions.
  • Establish and maintain a resource directory on community vendors particularly for needs not met in the hospital.
  • Serve as a resource to ALWAYS Caring and other volunteer program members, engaging program members in hospital-related activities.
  • Provide coverage for vacations and sick time as needed.
  • Any duty as may be assigned within the scope of the job.

    • Core Expectations

    • Promote a safe, cooperative and professional healthcare environment to ensure optimum patient care consistent with SBH policies.
    • Adhere to all hospital policies, procedures, rules and regulations, including but not limited to absenteeism, ETIME, cellular phone usage, dress code, and rules of conduct.
    • Make customer service a priority, treating customers (patients, visitors, and co-workers) in a professional manner exercising courtesy and tact. Effectively communicate with patients and others about SBH services in their area(s) of expertise or responsibility and ensure that concerns, questions, or issues reach the right person(s) in SBH in a timely manner.

    Qualifications

    Minimum Education

    High School diploma/GED

    Minimum Related Experience

    Demonstrated familiarity with Bronx County, strong interpersonal communication skills; exhibit a clear understanding of handling interpersonal conflicts and difficult situations, have an overtly pleasant disposition and listen carefully, understand the use of positive language.

    Minimum Licensing Requirements

    Security license

    Minimum Certification Requirements

    N/A

    Minimum Computer Skills

    Basic computer skills

    General Skills

    Bi-lingual conversational English/Spanish

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