PEO Client Support Specialist - GTM Payroll Services : Job Details

GTM PEO partners with businesses to deliver payroll, HR, benefits, and compliance solutions that help them thrive. We are committed to providing exceptional service and building long-term relationships with our clients. We're looking for a Client Support Representative to join our team and be the trusted point of contact for our client companies.

As a Client Support Representative, you'll serve as the primary contact for a portfolio of clients, ensuring they receive timely, accurate, and proactive support. You'll support and coordinate solutions a variety of client needs spanning payroll, HR, benefits, and compliance, while fostering strong relationships to support retention and satisfaction.

What You'll Do

• Act as the main point of contact for assigned clients, providing guidance and support with professionalism and accuracy
• Provide guidance on payroll processing, benefits administration, HR compliance, and related services
• Troubleshoot and resolve client issues, escalating complex matters when needed
• Collaborate with internal teams (Payroll, Benefits, HR, Compliance) to deliver seamless service
• Educate clients on processes, systems, and best practices
• Monitor accounts to identify challenges and opportunities for improved service delivery
• Maintain compliance with federal, state, and local regulations
• Document client communications and follow-ups in the CRM system
• Partner with Payroll Account Managers to support ASO clients

What We're Looking For

• 2-3 years of experience in a PEO/ASO environment in client service, account management, HR, payroll, or benefits administration
• Associate's degree in business, human resources, or related field
• Knowledge of HR functions including payroll, benefits, compliance, and employee relations
• Familiarity with employment laws and regulations (FLSA, FMLA, ACA, etc.)
• Strong communication, problem-solving, and organizational skills
• Proficiency in HRIS/payroll systems, reporting tools, and Microsoft 365
• Ability to manage multiple clients with a client-first mindset

Success in This Role Looks Like

• Building and maintaining trusted client relationships
• Anticipating client needs and providing proactive solutions
• Demonstrating professionalism, accuracy, and confidentiality in every interaction

Why Join GTM PEO?

• A collaborative team environment with opportunities to grow and learn
• Meaningful work that makes a difference for businesses and their employees

Apply to join our growing team today!