PDIS Cornerstone System Administrator - State of Colorado : Job Details

PDIS Cornerstone System Administrator

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PDIS Cornerstone System Administrator

Salary

$71,544.00 - $84,000.00 Annually

Location

Denver Metro, CO

Job Type

Full Time

Job Number

QAA 00149 08.01.2025

Department

Department of Early Childhood

Opening Date

08/05/2025

Closing Date

8/19/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

710 S. Ash Street, Denver, CO 80246

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

[email protected]

How To Apply

Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description

• Benefits

• Questions

Department Information

STATE OF COLORADO RESIDENCY REQUIRED

NOTE: This announcement may be used to fill multiple openings.

Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone. The Governor's staff includes offices for budgeting, communications and outreach, legal counsel, legislative liaison, operations, policy and research, and scheduling.

Committed to Diversity - We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. If you're looking for a place where you can be your authentic self at work and celebrate the uniqueness of those around you, then we want to talk to you! State of Colorado employees were asked to reflect on their experience with equity, diversity, and inclusion. Click here to learn more about their experiences Colorado For All - Colorado Employees Reflect on Equity, Diversity, & Inclusion (

We offer a generous benefits package including:

• 11 paid holidays per year plus vacation and sick leave

• Medical, dental, and vision plans

• State paid life insurance policy

• Choice of 2 retirement plans (defined benefit or defined contribution)

• Optional 401(k) and 457 plans

• State paid short-term disability coverage

• Additional optional life and disability plans

• Credit Union membership

• Training and professional development

To learn more about State of Colorado benefits visit:

This position will have the opportunity for a hybrid schedule (combination of in-office and remote workplace). Please note - equipment provisioning and certain onboarding tasks will take place in person, in our Denver office, on the first day of employment.

The Colorado Department of Early Childhood (CDEC) ensures the delivery of a comprehensive, community-informed, data-driven, high-quality, and equitable early childhood system that supports the care, education and well-being of all Colorado's young children, their families and early childhood professionals in all settings. CDEC provides access to collaborative, coordinated, quality early childhood programs and support to children, families, and early care professionals in an effort to best prepare Coloradans for future success. CDEC works with many partners, including parents, schools, child care providers, Early Childhood Councils, counties, Community Centered Boards, early intervention service providers, family resources centers, county human services, county public health, businesses, community organizations, and other stakeholders to provide high-quality early childhood and family support programs.

The CDEC Technology team resides within the Division of Business Operations, Innovation, Technology, & Security (BITS). The Technology team is focused on managing CDEC's enterprise applications & systems. This is achieved through a balance of application management, operational support, and continuous enhancement. Technology supports the CDEC mission through the management of the primary mediums of CDEC's service delivery. These are critical applications that ultimately allow CDEC to execute its goals, outcomes, & objectives. While the individual goals are often driven by individual programs, this team holds the significant responsibility of understanding how each part of the CDEC enterprise infrastructure fits in, impacts, and influences the entire technological ecosystem. All decisions, actions, and solutions executed by the Technology team shall be sustainable, interoperable, & secure. Technology's primary customer & end user is the recipient of the service being delivered through the enterprise solution. Their primary partners are Product, Program Delivery, & Office of Information Technology (OIT). The inseparable relationship between the Technology & Product teams shall be viewed as 2 sides of the same coin. Both of these teams are primarily focused on the end user - Technology is focused on achieving the desired outcome for the end user and Product is focused on achieving the best possible experience for the end user.

Description of Job

Class Code & Class Description:

H1D4XX Data Management IV

This position is an experienced Cornerstone administrator that acts as the user application and operational subject matter expert. This role leads the functional and operational elements of CDEC's PDIS Cornerstone learning management system (LMS). The position works independently in the day-to-day operations of the PDIS LMS to ensure the technology system is supported and operational. In addition, this position manages the overall health of the application, including monitoring the state of the technology system and its alignment with the Office of Information Technology (OIT), Cornerstone, industry, and team-defined best practices. The position performs process analysis for technology processes, including documenting, recommending, and making process and configuration changes to one or more operating functions. Tasks assigned to this position require an in-depth and broader understanding of customer relationship management, defect resolution, and work management. This position leads the analysis, operation, configuration, testing, and maintenance of the PDIS technology system and related components to ensure optimal performance. In addition, the position consults stakeholders to identify, define, and document business needs and objectives, current operational procedures, issues, and pain points, as well as input and output requirements.

What you'll be doing:

• This position is the designated Cornerstone system administrator guiding the PDIS Learning Management System operations.

• The position is the liaison between the BITS Technology Team, application support vendor, PDIS 3rd party help desk vendor, and program leads.

• Monitor and evaluates the efficacy of system use, identifies and proposes enhancement needs, and advises the office on policy decisions around use of the system to meet state and federal programmatic and funding requirements.

• This position is the technical expert providing Tier 2 support to the Help Desk (Tier 1 support) team on LMS issues.

• This position will work with system administrator peers in other areas of the Department to promote consistency in technology application support.

• Oversee the configuration, design, implementation, and asset management, and ongoing maintenance of the PDIS LMS and all its associated learning objects.

• Develop, document, communicate, implement, coordinate, and oversee ongoing operations, defect resolution, and enhancement work performed by PDIS Team.

• Develop, document, communicate, implement, coordinate, and oversee Technology-related processes monitoring security vulnerabilities and technology system health metrics.

• Oversee Cornerstone application access control processes including ensuring level of application access is appropriate and user login monitoring to align with best practices and improve security, end-user experience, and overall system health.

• Evaluate business requirements related to using and configuring the LMS application for CDEC.

• Create evaluative tools and provide timely reporting and analytics to assess achievement of program goals.

• Serve as primary contact with Cornerstone to troubleshoot end user, internal, and system performance and/or functionality issues.

• Optimize the system to ensure efficient and engaging user experience that aligns with CDEC technology infrastructure (TechOps) and the service delivery mission (TechSer).

• Maintain system documentation, including user guides, processes, configurations, and security.

• Collaborate with internal experts to build and maintain integrations with other platforms, including integrations with the PDIS Salesforce system.

• Develop, implement, and track activity evaluations and outcome surveys to capture data and feedback.

• Develop and provide system user training and management; serve as support for internal and external users and learners in conjunction with Help Desk & TechSer.

• Deliver timely, responsive, positive customer service to internal and external constituents.

• Maintain application security model, including configuration for user access and security settings according to the Office of Information Technology (OIT) Colorado Information Security Policies (CISPs) and team norms.

• Implement and maintain operational configuration changes including validations and process automation to ensure data quality and integrity.

• Ensure quality data by defining, testing, and performing data loads.

• Manage user and software licenses, including user setup/deactivation and license use.

• Coordinate with the Product Owner, Product Team, TechOps, TechSer, application support vendor, and OIT to support software and application system releases.

• Reviews user system problems, identifies source of problems, develops, proposes, implements, and manages to completion solutions or coordinate with the vendor application support team, and OIT to implement solutions, coordinating with policy leads at CDEC, and end users, based on heavy involvement and strategy from the Product Team, on the impact and resolution to provide support for the request

• Identifies recurring user problems, advises Product Owner, PDIS Help Desk staff, Product Team, & TechOps Supervisor and other stakeholders of issues, and develops and implements solutions to eliminate problems and addresses user needs.

• Monitoring and updating knowledge article content.

• Design, develop, and implement standard and ad hoc reports to support organization data needs.

• Design, develop, implement, coordinate with the Product Owner, and track to completion assigned application configurations changes.

• Perform other duties as assigned

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:

Experience Only:

Seven (7) years of current professional experience related to this position. That must include:

• Cornerstone (or related Human Capital Management [HCM]) administrator experience including analysis, design, configuration, testing, and reporting. Administrator experience in Customer Relationship Management (CRM) applications will also be considered.

• Application work lead or project management experience with the software development lifecycle (SLDC), and systems operations and maintenance.

• Proven ability to interact & communicate with multiple stakeholders in a digital environment as well as through voice, text, & email.

OR

Education and Experience:

Bachelor's degree from an accredited institutionANDthree (3) years of professional experience that must include:

• Cornerstone (or related Human Capital Management [HCM]) administrator experience including analysis, design, configuration, testing, and reporting. Administrator experience in Customer Relationship Management (CRM) applications will also be considered.

• Application work lead or project management experience with the software development lifecycle (SLDC), and systems operations and maintenance.

• Proven ability to interact & communicate with multiple stakeholders in a digital environment as well as through voice, text, & email.

Please note:The required experience must be substantiated within the work experience section of your application and in the supplemental questions. Your resume will not be reviewed to determine if you meet the minimum qualifications; only the work experience section and supplemental questions of your application will be reviewed to determine this. “See Resume” statements on the application will not be accepted. In addition, part-time work will be prorated.

Substitutions:

• Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis.

Preferred qualifications:

• Cornerstone trainings and/or certifications

• Demonstrated career background & experience in supporting Cornerstone/HCM/CRM applications.

• Exceptional oral and written communication skills.

• Experience developing and coordinating communications associated with change management.

• Demonstrated experience overseeing the work of technology teams that support HCM/CRM applications.

• Demonstrated experience with customer/stakeholder relationship management including the ability to relate to and garner feedback from diverse stakeholder groups.

• Proficiency in G Suite, including Gmail, Chat, Calendar, Docs, Sheets, Slides, and Forms.

• Demonstrated experience with in-depth and broader understanding of technology problem identification, analysis, and resolution

• Experience leading projects and implementing new functionalities

• Experience utilizing Agile software tools such as Jira

• Experience coordinating, developing, and maintaining technology application documentation.

• Change management experience implementing new technology application products or features.

• Proven experience comprehending and applying technical & compliance requirements

• Product-forward, user-centric mindset

• Experience communicating between tech & non-tech teams/stakeholders in a manner that “makes sense to a person”

• Curiosity and drive to understand the needs of the identified end user

• Technology experience with diverse, multi-division companies/agencies OR technology experience with lean teams in early phases of development

• Ability to operate independently while providing elite support to stakeholders

• Experience working with technology operations, technology service, technology development, and product teams

Highly Desired:

• Innovation - ability to think creatively with a bias towards continuous improvement

• Analytical - ability to synthesize information, understand system-wide impact, and provide logical, sensible solutions to complex problems

• Influence - ability to persuade, collaborate, negotiate, and collaborate with various stakeholders

• Communication - highly-skilled in written & oral communication in various formal & informal environments

• Able to perform under pressure

• Collaborative

• Comfortable with highly-scrutinized, public-facing work products

• Curious

• Emotionally intelligent

• Exceptional attention to detail

• Flexible

• Independent and self-directed

• Solution-oriented

DEFINITION OF PROFESSIONAL EXPERIENCE:

Work that involves exercising discretion, analytical skill, judgment, and personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

CONDITIONS OF EMPLOYMENT

• Applicants must pass a thorough background check prior to employment.

• Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( [email protected] ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.###.####) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) ###-####; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

How to Apply ( (PLEASE READ CAREFULLY)

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked SEE RESUME will not be considered.

Complete Applications must include the following documents:

• A complete CDEC Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)

• A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)

• If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application.

• If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Comparative Analysis Process

The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview. Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.

Failure to submit properly completed documents by the closing date will result in your application being rejected.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

ADAAA Accommodations: The Colorado Department of Early Childhood is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to the Human Resources Specialist: [email protected]

The Department does not offer sponsored visas for employment purposes.

Technical Assistance

If you experience difficulty in uploading or attaching documents to your online application, or for any other technical difficulties, call NEOGOV technical support at 855-###-#### anytime between 6:00 a.m.-6:00 p.m. (Pacific Time).

HOW TO APPLY: Please submit an online application for this position at Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

IF NOT APPLYING ON-LINE, SUBMIT APPLICATION TO:

Online applications are strongly preferred. If you are unable to submit an online application, please reach out to the contact listed. Please note, all applications must be received by the closing date listed on the job posting.

DEPARTMENT CONTACT INFORMATION:

[email protected]

METHODS OF APPOINTMENT: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the Print icon.

01

All positions at the Department require that potential employees undergo a thorough background check. As a condition of employment, you are required to submit to pre-employment screening if offered the position. Are you willing to meet this requirement?

• Yes

• No

02

Are you willing to accept an offer within the posted salary range?

• Yes

• No

03

Former state employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position. Otherwise, please list N/A.

04

If you are a current or previous State of Colorado employee, please provide your EID (employee identification number will start with 99....), and please list your dates of employment and classifications for all State of Colorado Departments or institutes of Higher Education for which you have worked.

05

This position has been designated as hybrid. The Hiring Manager will discuss the expectations and details of the schedule with you during the interview process. A hybrid position can work a portion of the time from home and a portion of the time in the state workplace location. A workspace is provided for the employee when they come into the office, which could include a cubicle, office, or hoteling station. When required to come into the assigned state workplace, the employee is required to bear the expense of commuting. Do you understand this expectation and are you willing to meet this requirement? [Please write YES in the space below in order to continue in the selection process.]

06

List any additional relevant experience you would like us to consider in determining if you meet the qualifications of this position. Please, include the months and years relevant to the experience you describe.

07

Please share an example of when you have utilized Agile methodologies in the software development lifecycle (SDLC).

08

This position will be responsible for supporting multiple stakeholders within the PDIS program as well working with cross-functional and external teams. Please share an example of your experience collaborating with multiple teams/stakeholders.

09

Please give a specific example of a time when you have supported training programs or organizations. Describe how your understanding of training development, delivery, and training methodologies impacted the project.

Required Question

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State of Colorado

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