PAYROLL OPERATIONS PROCESSING ANALYST - NYC Department of Social Services : Job Details

PAYROLL OPERATIONS PROCESSING ANALYST

NYC Department of Social Services

Job Location : New York,NY, USA

Posted on : 2025-06-04T01:26:19Z

Job Description :

APPLICANTS MUST BE PERMANENT IN THE STAFF ANALYST CIVIL SERVICE TITLE.

About the Department

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Human Resources Solutions (HRS)

HRS supports the human resources needs of DSS, HRA, and DHS through strategic partnership and collaboration, aiming to create an inclusive, motivated, and client-centered workforce.

Position Overview

HRS is recruiting for one (1) Staff Analyst II to function as a Payroll Operations Processing Analyst, who will:

  • Review payroll reports: Ensure the accuracy of payroll transactions including salary effective date, timekeeping actions, retroactive payments, salary advances, longevity, and experience differentials. Analyze data discrepancies/errors using PMS, RMDS, CHRMS, Pi, CityTime, and 160/161 reports. Resolve payroll discrepancies and process supplemental checks efficiently.
  • Assist in data review: Help review statistical and quantitative data to identify abnormalities or errors that could impact the unit. Ensure compliance with security measures and payroll procedures. Review contractual agreements, policies, and regulations related to employee salaries to process claims and verify payment entries in Payroll Management System and Pi.
  • Data collection and research: Collect and review statistical and quantitative data, perform research on Payroll Inquiries mailbox, and follow-up on requests to ensure timely and accurate responses.
  • Reporting: Prepare, update, and distribute key reports, including bi-weekly payroll summaries for budget review and oversight reporting.
  • Grievance and overpayment processing: Assist with processing grievances, stipulations, arbitration cases, and ensure accurate recoupment of overpayments. Maintain logs and databases related to these cases.
  • Employee relations: Maintain relations with Salary Administration, Timekeeping, Employee Relations, Workers' Compensation units, and address payment issues related to employee status changes.
  • Monthly reports: Prepare reports on unit activities and assist employees with inquiries related to Direct Deposit, Transit Benefits, and College Savings Programs.
    • Work Details

    Location: 4 World Trade CenterHours: 9 AM – 5 PMPosition: STAFF ANALYST - 12626

    Minimum Qualifications

    Options include a master's degree, a bachelor's degree with two years of relevant experience, an associate degree with four years of experience, or a high school diploma with six years of experience. A combination of education and experience may be accepted.

    Preferred Skills
    • Strong analytical, communication, and problem-solving skills.
    • Excellent organizational skills and ability to meet deadlines.
    • Ability to work independently and in teams.
    • Proficiency in Microsoft Office and payroll systems such as PMS, RMDS, CHRMS, Pi, CityTime.
    • Experience analyzing operational changes.
    Additional Information

    This position is open to qualified persons with a disability under the 55a Program. Candidates should indicate interest accordingly.

    Eligible for federal loan forgiveness programs; more info at

    Residency within NYC or certain counties may be required within 90 days of appointment.

    The City of New York is an equal opportunity employer committed to diversity and inclusion.

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