Patricia Handy Place for Women - Program Manager - N Street Village : Job Details

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Join to apply for the Patricia Handy Place for Women - Program Manager role at N Street Village

This range is provided by N Street Village. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$66,000.00/yr - $69,000.00/yr

Lead with Compassion. Manage for Impact. Support the community as a Program Manager in Case Managment Job Title: Program Manager, Case Management Services Location: N Street Village – 810 5th St NW, Washington, D.C. 20001 Employment Type: Full-time Work Setting: OnsiteN Street Village is seeking a strategic and mission-driven Program Manager of Case Management Services to oversee a dedicated team providing holistic care to women experiencing homelessness. From managing service delivery to guiding frontline staff, this role is about building a culture of care, collaboration, and accountability that centers clients and uplifts outcomes. What You'll DoProgram Oversight

• Supervise the Case Management team, including Assistant Manager, Case Managers, and Housing Specialists
• Develop and implement trauma-informed service protocols, tools, and performance benchmarks
• Ensure quality assurance and compliance with agency, funder, and regulatory standards
• Identify service gaps and launch solutions that enhance support delivery
• Prepare timely, accurate programmatic reports for leadership and funders

Client Services

• Oversee all aspects of intake, assessment, case planning, and individualized goal setting
• Support high-risk cases and step in with direct care or crisis intervention as needed
• Coordinate with external service partners across housing, healthcare, and legal systems
• Monitor client progress and ensure continued access to community-based resources

Team Leadership

• Provide supervision, coaching, and professional development for direct service staff
• Facilitate team meetings, reflective supervision, and ongoing training
• Model trauma-informed leadership and cultivate an inclusive, high-accountability environment
• Track staff schedules, leave, performance goals, and training compliance

Data & Reporting

• Maintain accurate, confidential case records in the client database
• Analyze trends in client outcomes and use data to inform program planning
• Contribute to grant narratives, renewal proposals, and impact reports

Who You AreEducation & Experience (one of the following):

• Master's degree in Social Work, Psychology, or related field with 2+ years of experience
• Bachelor's degree with 4+ years of direct case management or human services experience
• Associate's degree with 6+ years of experience in client services or nonprofit settings

Core Skills & Qualifications

• Proven leadership and supervisory experience in a direct service context
• Understanding of trauma-informed care, housing systems, and resource navigation
• Skilled in conflict resolution, team development, and program strategy
• Proficient in Microsoft Office and case management databases
• Organized, compassionate, and driven by client-centered principles

Why Join N Street Village?

• Be part of a respected organization leading the fight against homelessness for women
• Step into a senior role with the opportunity to shape systems and staff culture
• Work in a collaborative, mission-aligned setting rooted in social justice
• Gain access to robust training, growth pathways, and leadership support

What We Offer

• Mission-driven, inclusive workplace culture
• Comprehensive benefits package, retirement, and well-being benefits
• Ongoing learning and professional development
• Daily opportunities to make meaningful change

Are you excited, yet? We want to hear from you! How To ApplyApply today atN Street Village is an equal opportunity employer. We proudly embrace diversity and welcome all identities, perspectives, and experiences. Our strength is our people.Monday - Friday8am- 4pm or 9am - 5pm with flexibility

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionProject Management and Information Technology
• IndustriesNon-profit Organizations

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