Patient Support Specialist - Cardinal Health : Job Details

Cardinal Health Sonexus Access and Patient Support

At Cardinal Health Sonexus Access and Patient Support, we are dedicated to helping specialty pharmaceutical manufacturers eliminate barriers to care. Our mission is to ensure that patients can access, afford, and continue their necessary therapies, enhancing their quality of life. With our extensive expertise in pharmaceuticals, payer relations, and hub services, we deliver exceptional solutions that drive success for both brands and patients. We are committed to leveraging advanced technologies to streamline patient onboarding, qualification, and adherence, with our specialized pharmacy located just outside of Dallas, Texas, to maximize the reach and impact of our products. Together, we can expedite the delivery of life-changing therapies to those in need.

Key Responsibilities:

• Manage inbound and outbound calls, effectively identifying needs and providing resolution in a single call.
• Report adverse events in compliance with required deadlines.
• Create and accurately complete referrals and applications while staying informed on policy and procedural changes.
• Investigate and resolve inquiries and concerns from patients and physicians promptly.
• Input detailed information into proprietary software while engaging with callers.
• Conduct outbound follow-up and confirmation calls to patients.
• Provide exemplary customer support and guidance throughout the process.
• Collaborate with patient referral sources to process new applications efficiently.
• Manage patient accounts from initial contact until approval or denial.
• Effectively prioritize multiple tasks while working with a sense of urgency.
• Ensure a high-quality, empathetic experience for patients by effectively managing conversations and educating callers about procedures and strategies.

Qualifications:

• High School Diploma, GED, or equivalent work experience.
• 1-3 years of experience in a related field is preferred.
• Previous experience in customer service is preferred.
• Familiarity with call center practices and procedures is preferred.
• Knowledge of Medicare, Medicaid, and commercial payer policies and guidelines is preferred.
• Understanding of Diagnostic Medical Expense and Medicare Administrative Contractor practices is preferred.
• Awareness of medical, supplemental, and pharmacy insurance benefit practices is preferred.
• Strong written and oral communication, mediation, and problem-solving skills to engage with patients, caregivers, and providers.
• Exceptional interpersonal skills, showing flexibility, persistence, creativity, empathy, and trust.
• Robust computer literacy, including data entry and proficiency in MS Office programs.

Expectations:

• Effectively apply knowledge of job responsibilities and company policies to complete various assignments.
• Possess in-depth knowledge in relevant technical or specialty areas.
• Utilize advanced skills to independently resolve complex issues.
• Adjust processes as needed to effectively address situations.
• Work independently within established procedures, with general guidance on new tasks.
• Provide guidance or technical assistance to less experienced team members as necessary.

Training and Work Schedules:

• Initial training will occur from 8:00 AM to 5:00 PM CST, with mandatory on-camera attendance required.
• This is a full-time position (40 hours/week) with expected flexibility for various shift schedules, operational Monday to Friday, from 7:00 AM to 8:00 PM CST.

Remote Work Details:

• This position is fully remote. A dedicated, quiet, private work environment with access to high-speed internet is required. We provide the necessary computer equipment.
• Candidates are responsible for maintaining a secure, high-speed broadband internet connection (DSL, cable, or fiber). Dial-up, satellite, Wi-Fi, or cellular connections are not acceptable.
• Internet requirements include a download speed of 15 Mbps, an upload speed of 5 Mbps, and a ping rate of no more than 30 ms.
• Direct connection to the router is mandatory, along with a surge protector that includes Network Line Protection for company-issued equipment.

Anticipated hourly pay range: $21.50 - $30.65

Benefits: Cardinal Health offers a comprehensive range of benefits to support your health and well-being:

• Medical, dental, and vision coverage
• Paid time off plans
• Health savings account (HSA)
• 401(k) savings plan
• Early access to wages with myFlexPay
• Flexible spending accounts (FSA)
• Short- and long-term disability coverage
• Work-life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 07/23/2025. If interested, please apply as soon as possible. Note: The pay range is an estimate; actual compensation will be determined based on multiple factors, such as geography, education, experience, and internal pay equity.

We encourage applications from individuals returning to the workforce, people with disabilities, those without a college degree, and veterans. Cardinal Health values diversity and inclusivity in the workplace, supporting employees to bring their authentic selves to work. We are an Equal Opportunity/Affirmative Action employer, committed to fair consideration of all qualified applicants, without regard to race, religion, color, national origin, age, disability status, sex, sexual orientation, gender identity or expression, pregnancy, veteran status, marital status, or any other protected status.