Position Description Student Health Services at Texas Tech University is the on-campus medical care clinic exclusively for Texas Tech students. The mission of Student Health Services is to proudly provide compassionate, high-quality and accessible healthcare to Texas Tech students. This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities. Major/Essential Functions The Patient Services Specialist will help support the mission of Student Health Services by:
- Supporting the department's success by verifying and researching various insurance tasks generated by our registration software.
- Serving as the initial impression of our clinic by greeting patients with compassion, enthusiasm, and respect.
- Providing education to patients on our services.
- Listen carefully to patient needs presented face to face or over the telephone and communicate clear and accurate information in response.
- Attending Red Raider Orientation (Freshman/Transfer Orientation) and professionally representing Student Health.
- PSS has additional leadership duties as determined by the PSS Supervisor and will be expected to mentor and train PSS to meet departmental goals and initiatives.
Student Health Services is an exciting place to work. It is a fast-paced, team-oriented environment where patients always come first. The Patient Service Specialist must demonstrate excellent communication skills, training ability, effective problem solving, and professionalism. The patient services specialist must also be able to keep calm under pressure and be comfortable working with providers and nurses. Preferred Qualifications
- Previous experience as a receptionist or a similar role.
- Clinic experience scheduling appointments.
- Cash handling experience.
Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at EEO Statement All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information. Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at Introduction Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care - and we believe that our people are the reason for our institution's lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Benefits TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:
- Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members
- Paid Time Off - Including holidays, vacation, sick leave and more
- Retirement Plans
- Wellness Programs
- Certified Mother-Friendly Workplace
Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.
