Patient Services Specialist - Keck Medicine of USC : Job Details

Patient Services Specialist - USC Division of Biokinesiology and Physical TherapyFixed-term with potential to become permanentAbout USC Biokinesiology and Physical TherapyAt the USC Division of Biokinesiology and Physical Therapy, we are leaders shaping the future of health care. Our mission is simple yet powerful: to enhance human health and quality of life. We do this by preparing the next generation of physical therapists, conducting groundbreaking research, and delivering world-class patient care.About the RoleWe're looking for a Patient Services Specialist (PSS) who is passionate about helping others and thrives in a fast-paced clinic environment. This position plays a key role in creating a welcoming, efficient, and supportive experience for our patients-from their very first call to their final appointment.Initially offered on a fixed-term basis, this role has the potential to become permanent based on performance and clinic needs.What You'll DoBe the warm, professional first point of contact for patients-both in person and on the phoneGreet, check in, and assist patients with their appointmentsProcess medical authorizations and verify insurance coverageAnswer billing and insurance questions with clarity and empathySchedule and manage patient appointments to keep our clinic running smoothlyMaintain accurate patient records with a high degree of confidentialitySupport clinical staff with administrative tasks to ensure seamless operationsWhat We're Looking ForRequired: High School Diploma or Associate's DegreePreferred: Experience in a medical front desk role and familiarity with authorizations/insurance processesStrong organizational skills and ability to manage multiple prioritiesExcellent communication and customer service skillsProficiency in computer systems and data entryAbility to remain professional, compassionate, and detail-oriented under pressureWhy Join Us?Make a real difference in patients' lives every dayWork with a passionate, collaborative, and supportive teamBe part of a prestigious institution known for innovation and excellence in health careBuild your skills and grow your career in a respected clinical environmentApply NowIf you're ready to bring your skills and compassion to a role where you can truly make an impact, we want to hear from you!The hourly rate range for this position is $22.77 - $24.77. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.Minimum Education: High school or equivalentMinimum Experience: 2 yearsMinimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style.USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) ###-####, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discriminationEmployment EquityRead USC's Clery Act Annual Security ReportUSC is a smoke-free environmentDigital AccessibilityIf you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: