Patient Services Specialist I - Ambulatory Float Pool, Star Squad - University of Texas Medical Branch : Job Details

Minimum Qualifications: Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

Job Summary/Description: The Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

Job Duties:

CUSTOMER SERVICE:

• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times and ensure the caller's needs are met.
• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
• Acts as patient advocate and liaisons with various departments to meet mutual goals.
• Addresses concerns patients, provide service recovery, and escalates issues as needed.

SCHEDULING:

• Schedules appointments and completes reminder calls to patients for scheduled appointments.
• Coordinates financial counseling for day surgery.
• Educates patient/responsible parties regarding the billing process and any additional financial responsibilities including third party benefits information.
• Provides out of pocket cost estimates to patients and counsels patients about unpaid bills.
• Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

ARRIVAL:

• Patients arrive and prepare paperwork/chart for visit.
• Appropriate receipts for all monies collected, tokens distributed, and deferments authorized.

REGISTRATION:

• Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
• Obtains and documents information required for third party reimbursement.
• Ensures compliance with Medicare and third-party coverage.
• Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.

Salary Range:

Actual salary commensurate with experience or range if discussed and approved by the hiring authority.

Work Schedule:

On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.