Patient Services Representative (PSR) - NY Staffing : Job Details

Join General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, as a dedicated patient services representative (PSR). With a competitive salary, comprehensive benefits, and a strong commitment to work-life balance, this is an opportunity you won't want to miss.

Location: Orthopedics office located in Williamsville, NY!

Position Type: Part-time, First Shift, 2 days per week!

Why General Physician, P.C.?

• Work-life balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime!
• Comprehensive benefits: Medical, dental, vision, and more.
• Generous PTO: Enjoy your well-deserved time off.
• 401(K) with 3% employer contribution: Secure your financial future.
• Employee discounts: Exclusive deals, including Verizon Wireless.

What you will be doing:

• Serve as the initial point of contact with patients and family members through administrative duties such as check-in, check-out, and scheduling of appointments to help ensure efficient operations and patient flow.
• Perform check-in duties such as verifying patient demographics and insurance eligibility, processing appropriate authorization forms, collecting co-payments, and following specific service line protocols.
• Complete patient pre-registration by verifying insurance eligibility and contacting patients with questions/concerns, reviewing patient financial responsibility, and chart preparation following the Quality Checklist.
• Check out patients upon appointment completion, schedule follow-up appointments and procedures, provide proper paperwork, and relay necessary information to patients.
• Answer phones and route communication appropriately, schedule appointments and document patient interaction in the EMR system in a timely manner.
• Manage incoming mail and fax documents in accordance with company policy, and process medical record requests and referrals.
• Process end-of-day reconciliation of cash and credit card payments.
• Perform general office duties such as document preparation, scanning, and filing.
• Maintain the cleanliness of the patient waiting room and ensure proper notification is made regarding the timeliness of appointments.
• Maintain a safe, secure, and healthy work environment by establishing and following standards and procedures, in accordance with internal and legal regulations.
• Deliver exemplary customer service to provide a positive patient experience across the organization.
• Perform other duties assigned by management.

The education and experience you need:

• High school diploma required; two-year college degree preferred.
• Proven work experience in a healthcare facility or strong customer service experience preferred.
• Knowledge of insurance and medical terminology preferred.
• Strong written and verbal communication skills with ability to utilize computer programs.

Join General Physician, P.C., and make a difference in the lives of patients while advancing your career!