Patient Services Representative (Monday-Friday/Day shift) - Northern Cochise Health Services : Job Details

POSITION SUMMARY As a Patient Services Representative (PSR), you will play a critical role in delivering an exceptional experience for patients, visitors, and staff in a fast-paced medical clinic setting. This position supports front-office operations, including patient registration, appointment scheduling, insurance verification, and financial counseling. The ideal candidate is a detail-oriented, empathetic, and organized professional with strong communication and customer service skills. ESSENTIAL FUNCTIONS Patient Registration & Scheduling Greet patients and ensure accurate, efficient registration Collect and enter patient demographics, insurance, and eligibility information Schedule appointments for clinic providers and ancillary services (e.g., lab, imaging, specialists) Insurance & Financial Processes Verify insurance coverage, obtain authorizations, and confirm referrals prior to service Collect co-pays, self-pay amounts, and provide financial guidance to patients Accurately post payments and reconcile cash drawers at the point of service Administrative Support & Communication Handle incoming calls and route messages appropriately Coordinate patient flow and support clinical staff with timely check-in/check-out Maintain confidentiality and release patient information in accordance with HIPAA and organizational policy Collaborate with insurance companies, case managers, providers, and internal teams Other Duties Participate in continuous quality improvement (CQI) initiatives Adhere to all clinic and hospital district policies and procedures May be required to work at alternate clinic sites as needed EDUCATION AND EXPERIENCE REQUIREMENTS High school diploma or equivalent (GED) Minimum 1 year of experience in a medical office, customer service, or patient-facing role Strong working knowledge of basic insurance terminology and patient financial services Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and electronic health records (EHR) systems Ability to handle multiple tasks with speed and accuracy in a high-volume environment Professional demeanor with strong verbal and written communication skills Preferred 2-3 years of experience in a healthcare or hospital setting Prior experience with managed care plans and obtaining prior authorizations/referrals Familiarity with medical scheduling software and practice management systems Bilingual proficiency (English/Spanish) is a plus Key Competencies Exceptional customer service and interpersonal skills High attention to detail and strong organizational abilities Ability to remain calm under pressure and handle conflict with professionalism Self-motivated, reliable, and team-oriented Comfortable working with sensitive patient data and upholding privacy standards WORK ENVIRONMENT•Fast-paced clinic environment with frequent patient interaction•Exposure to potentially ill patients and typical medical office conditions•Requires physical activity including sitting, walking, bending, and keyboarding for extended periodsNorthern Cochise Community Hospital is an EEO Employer - M/F/Disability/Protected Veteran Status