Patient Services Representative - Mars - University of Pittsburgh Medical Center : Job Details

The Patient Services Representative plays a vital role in delivering an exceptional experience for patients and their families across UPMC physician practices, hospitals, and outpatient surgery departments. This position is responsible for greeting patients upon arrival, facilitating the use of consumer-friendly technologies, educating patients about financial responsibilities, collecting payments when applicable, scheduling follow-up appointments, and connecting patients with financial advocacy resources. The representative also ensures accurate updates to patient demographics and insurance information while promoting a culture of service excellence. Key Responsibilities: Provide a welcoming and professional greeting to all patients upon arrival Assist patients with self-arrival technology or complete check-in at the desk based on individual preference Collect copayments and other applicable payments at the point of service Confirm and update patient registration details during checko...Patient Services, Representative, Patient, Healthcare, Financial