Patient Services Representative - US Fertility : Job Details

Enjoy what you do while contributing to a company that makes a difference in people's lives. Florida Reproductive Specialists by IVF Florida is backed by one of the premier fertility centers in the United States. We continually seek experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.We have an immediate opening for a full-time Patient Services Representative to join the team at our Pembroke Pines, FL office. The schedule is Monday-Friday 7:30am-4:00pm with the ability to cover weekends as needed (for staff vacations, etc.) and float to the Coral Gables office as needed.How You'll Contribute:We always do whatever it takes, even if it isn't specifically our job. In general, the Patient Services Representative is responsible for:Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordinglySchedule appointmentsAddress customer/patient issues and insure effective short-term and long-term resolutionProvide timely feedback to the practice regarding service failures or patient concernsConsult with patients regarding their benefits, coverage and financial optionsGreet patients and visitors to the office and provide a high level of customer serviceRequired to work occasional weekends and holidaysWhat You'll Bring:High School diploma requiredMinimum 2 years of applicable work experience; medical office experience preferredBilingual English and Spanish speaker preferredExtensive knowledge of insurance/benefits, medical terminology and medical billingExperience working in an OB/GYN office is a plusStrong communication skills, independent worker, detailed-oriented, computer savvyHigh level of customer service essentialMore important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer:We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types:Full-Time Employees (30+ hours/week):Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidaysPart-Time Employees:401(k) with company match and performance-based bonus opportunitiesPer Diem Employees:401(k) with company matchAt Florida Reproductive Specialists by IVF Florida, we promote and develop individual strengths to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) - guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!To learn more about our company and culture, visit here.How To Get Started:To have your resume reviewed by someone on our Talent Acquisition team, click on the Apply button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under Share This Job at the top of the screen. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.