Patient Services Representative - MJHS : Job Details

Req #: 3000 Job ID: 14471 Job Location: New York, NY Zip Code: 10041 Category: Office and Administrative Support Agency: MJHS Hospice & Palliative Care Status: Regular Full-Time Office: Office-based Salary: $38,545.53 - $48,181.92 per year Our groundbreaking hospice and palliative care programs offer a broad range of facility based services, as well as in the community, to help patients and their families ease the burden of managing a life-limiting illness or end-of-life care.The MJHS Difference At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness and belonging for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve.Benefits include: Tuition Reimbursement for all full and part-time staffGenerous paid time off, including your birthday! Affordable and comprehensive medical, dental and vision coverage for employee and family members Two retirement plans ! 403(b) AND Employer Paid PensionFlexible spendingAnd MORE! MJHS companies are qualified employers under the Federal Government's Paid Student Loan Forgiveness Program (PSLF) Responsibilities:The Patient Representative plays an integral role in improving the patient/family experience while on hospice service. The Patient Representative provides supportive calls to the patients and families at end of life, maintains patient experience data and communicates patient/family needs and concerns to the teams and Quality Review Coordinator. Manages coordination of calls as initiated by workflow and as initiated by primary members of the IDT, noting need to follow up with phone calls and visits. Participates and contributes to the Interdisciplinary Team Process. Displays professionalism during all communication with patients, families and co-workers. Reports all Patient Experience Program shift occurrences and complaints. Qualifications: High School Diploma or equivalent required Bilingual in Chinese (Cantonese or Mandarin) Prior experience working within a healthcare environment, hospice preferred knowledge of hospice HIS requirements Excellent verbal and written communication skills Use of various computer programs including Microsoft Word, Excel, and Power Point