Patient Services Representative - Central Washington University : Job Details
Patient Services Representative
Central Washington UniversityJob Location : Ellensburg,WA, USA
Central Washington University is recruiting a Patient Services Representative to join our Student Health Services team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is an 8 month cyclic position campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $41,004 - $54,504 annually plus the awesome CWU benefits. Who we are: We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams. Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~10,000 students. Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. RentCafe has also named CWU #13 of the Top 20 Best College Towns in the U.S. in 2025. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus. Tour our campus in Ellensburg here. www.youtube.com/watch?v=HjdhOegDa9A What we offer: Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave and Total Rewards Calculator . The Role: The Patient Services Representative deals with confidential information in a professional manner. Organizes and provides patient support services; schedules appointments; manages phone calls; triages patient needs to medical/counseling staff; receives and registers patients; provides point-of-service admission; manages patient records; copies and faxes records. This position supports medical/counseling staff as needed with respect to office processes and the performance of their responsibilities. Performs assigned duties for both the medical and counseling functions of the department. Student Health Services employees directly affect the vision, mission, and values of Central Washington University by promoting a campus environment that ensures the safety and physical well-being of all students. All employees are expected to uphold and contribute to CWU's vision, mission, and values, fostering a culture of student success and institutional excellence. Job Duties - Assists with patient/client care support in an outpatient healthcare setting including registering (checking in) and scheduling patient/client appointments using the department scheduling systems. - Operates office equipment such as copier, fax, multi-line phone, computers, printers, scanner, etc.; - Triages patient/client needs and refers to appropriate medical/counseling staff; - Answers patient/client questions regarding delays or long waits for services, and scheduling issues; - Confirms patient insurance eligibility through electronic means - Answers phones, transfers calls to appropriate personnel, responds to inquiries, and receives messages; - Assists patients/clients to complete forms, answers questions and directs them to appropriate staff as needed; - Organizes and maintains patient/client care records as requested. Scans patient/client care paperwork as collected; copies and faxes records as requested; - Explains HIPAA/FERPA guidelines to patients/clients; - Assesses patient/client requests and assists patients/clients by directing them to the appropriate staff member (medical practitioner, nurse, or counselor) by collecting pertinent information; - Screens phone calls and walk-in patients for urgency using independent judgment and makes appropriate referrals; - Completes nurse consultation requests or other pertinent forms as appropriate and routes them to staff to ensure follow-up; - Responds with appropriate actions to situations and communicates to all parties the established policies and procedures; - Supports department staff (e.g., distributing patient surveys upon request, running scheduling system inquiries on patients/clients, etc.). - Perform other duties as assigned Minimum Qualifications
- General office experience or customer/patient experience in a healthcare setting.
- Experience and/or training demonstrating the ability to provide customer service including the responsibility to listen to customers, identify issues, and to provide the appropriate referrals.
- Experience or training that demonstrates the ability to use computer and Microsoft Office Suite, including an electronic scheduling system, copier, fax, and multi-line phone and ability to multitask in various situations.
- Ability to effectively handle stressful situations, make good decisions, and work calmly to help others.
- Ability to accept constructive criticism, incorporate feedback, and maintain positive work atmosphere.
- Excellent communication and problem-solving skills.
- Ability to function as part of a multidisciplinary team.
- Demonstrated willingness and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences.
- OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position
- Experience in healthcare office operations.
- Experience creating brochures, flyers, charts, graphs, using Excel, Publisher, etc.
- Knowledge of current procedural terminology, international classification of diseases and healthcare, and common procedure coding.
- Experience or interest in mentoring students from a variety of backgrounds.
- Ability t o incorporate multicultural perspectives and issues into everyday conversations.
- Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines, and work schedules.
- Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
- Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
- Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
- Commitment to Belonging: Values the uniqueness of every individual and fosters an environment where everyone feels respected and empowered to thrive.
- A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
- Resume including work history, education, training; and
- Contact information for three professional references.