Patient Services Representative - Mass General Brigham : Job Details

Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements. Does this position require Patient Care? No. Essential Functions-Greet patients and provide a warm and welcoming environment during the registration process. -Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information. -Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines. -Provide exceptional customer service to patients, family members, and visitors. -Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner. -Assist patients in completing registration forms and explain the registration process. Qualificat...Patient Services, Representative, Patient, Customer Service, Healthcare, Registration