Patient Services Representative - Vermont Staffing : Job Details

The Front Desk Assistant / Patient Services Representative (FD/PSR) is the welcoming face of student health and serves as the primary point of contact for students accessing the Center for Health and Wellbeing (CHWB). You'll play a vital role in creating an inclusive, supportive, and efficient experience for students seeking medical, mental health, and wellness services. This role is perfect for someone who thrives in a fast-paced, student-focused healthcare environment, values equity and inclusion, and enjoys combining interpersonal engagement with administrative excellence.

Key Responsibilities

• Scheduling & Client Engagement (50%)
• Greet and support students via phone and walk-ins, helping identify their needs and scheduling the appropriate care with CHWB providers.
• Build, maintain, and manage clinical schedulesincluding telehealth and in-person appointments.
• Confirm appointments, manage follow-ups, coordinate intake questionnaires, and maintain the online scheduling system.
• Check students in, verify eligibility, and communicate about billing, insurance, and service access.

• Administrative & Clinical Support (25%)
• Provide logistical and administrative support to CHWB professional staff.
• Assist with clinical chart reviews, quality improvement projects, and accreditation documentation.
• Help with internal data tracking, scheduling professional development, and coordinating meetings and materials.

• Communications & Outreach (15%)
• Update CHWB brochures, flyers, and digital content to support awareness of services.
• Maintain accurate, accessible information across marketing channels and support website content refreshes.

• Operational Tasks & Team Engagement (10%)
• Order supplies, track inventory, and support onboarding of new team members.
• Participate in staff training, department meetings, and CHWB or university-wide initiatives as needed.

Qualifications

• Minimum Requirements
• Associate's degree in a relevant field.
• Minimum of 2 years of administrative or office support experience.
• Experience with electronic health record (EHR) systems preferred.
• Strong organizational, communication, and problem-solving skills.
• Deep understanding of confidentiality, discretion, and ethical standards in healthcare.

• Preferred Attributes
• Demonstrated commitment to diversity, equity, and inclusion.
• Familiarity with higher education health systems or student services.
• Ability to remain calm and empathetic while engaging with students in crisis.

What We Value

We're committed to fostering a welcoming, inclusive, and respectful environment for students and staff of all races, religions, genders, sexual orientations, national origins, ages, and abilities. This role is a key part of that missionhelping students navigate their wellbeing journey with dignity and care.

Working Conditions

Occasional exposure to clients experiencing acute mental health challenges. Work may involve handling sensitive materials and health-related documentation. Adherence to health and safety protocols, including exposure to biological/chemical risks in clinical environments.

Join Us

If you're passionate about student wellness, thrive on supporting a diverse campus community, and bring professionalism with heart, we invite you to apply! Pay Details: $21.00 to $27.00 per hour. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act, Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, San Francisco Fair Chance Ordinance.