PATIENT SERVICES REPRESENTATIVE I - University of Texas Rio Grand Valley : Job Details

Responsible for greeting and registering patients in a caring and warm manner, handle in-coming patient telephone calls, scheduling appointments, handling patient queries, collecting and obtaining accurate insurance information, and time of service collections as required. Description of Duties Acts as the first point of contact for patients in the clinical setting and provides high-level customer service consistently to both internal and external customers, while upholding UT Health RGVs mission, values, and promoting service lines. Accurately and completely registers patients by obtaining patient demographic information, while maintaining patient confidentiality in according with HIPAA guidelines. Responsible for scheduling, rescheduling, and cancelling all patient appointments as needed and when appropriate to maximize patient flow and clinic efficiency. Responsible for answering incoming calls in a professional, timely manner, ensuring callers needs are met and accurate informati...Patient Services, Representative, Patient, Customer Service, Insurance, Healthcare, Information