PATIENT SERVICES REPRESENTATIVE - HAMMOND HEALTH CENTER - Ithaca College : Job Details

This Cayuga Medical Associates position is located on the Ithaca College Campus. To learn more and apply for this role please go to the CMA website?,

When you come to work for Cayuga Medical Associates, you join a growing multispecialty physician group practice based in the heart of the Finger Lakes in upstate New York, with more than 22 specialties located in Tompkins, Cortland, and Schuyler Counties. Partnering with Cayuga Medical Center, we strive to provide the best patient care in our region. Our commitment to service excellence sets us apart. Our Cornerstones: Patient-Centered Excellence, Teamwork, Safety, Respect, and Professionalism, guide us as we provide care for our community.

As a part of those Cornerstones, it's very important to us that we create a work environment where people feel welcomed, comfortable, valued for what they bring to the organization, and recognized for their contributions. It goes beyond salary and benefits. We work hard to develop an environment and culture that attracts top-quality talent. That is what sets Cayuga Medical Associates apart.

+ We offer a very competitive compensation and benefits package including sign-on bonuses for eligible positions, as well as liberal paid time-off

+ Our full-time and our benefited part-time employees receive the same benefits package (paid time-off benefits are prorated for part-timers)

+ Health insurance coverage becomes effective within four weeks of your start date.

+ PTO is available to use immediately!

+ Tuition reimbursement is available for career-related education.

What you'll do:

+ Check in patients upon arrival

+ Verify/update patient demographics

+ Scan insurance cards

+ Collect outstanding balances and co-pays

+ Assist with additional scheduling such as labs, x-rays, procedures, or testing; send orders

+ Take messages and triage phone calls

+ Schedule patient appointments

+ Initiate paperwork for insurance referrals and pre-authorizations

+ Check out patient and print CVS

+ Responsible for daily cash out and bank deposit

+ Records releases

+ Monitor fax tank and scan records

Our ideal candidate will have:

+ Excellent customer service and problem-solving ability

+ Ability to think through potential solutions to issues

+ Good time management and prioritization skills

+ Good computer skills- Medent and Microsoft Office are utilized

+ High school diploma or equivalent

+ Previous medical office experience preferred

+ College-level training/education in a healthcare support field preferred

+ Previous EMR use/training helpful

*Please note, not all of the listed skills are necessary to be qualified or considered for this role.

What does CMA offer?

CMA offers an agile, inclusive, and supportive culture where every employee is respected. CMA is based in beautiful Ithaca, NY where nature abounds and a strong sense of community thrives. Ithaca is home to two esteemed institutes of higher education, Ithaca College and the world-renowned Cornell University. Ithaca offers four dynamic seasons for outdoor enthusiasts, as well as easy access to urban opportunities within a half-day drive (i.e., Rochester, Buffalo, Syracuse, Albany, New York City, Boston, and Philadelphia). ?

+ Benefits begin within 1 month of hire

+ Generous PTO package available

+ Competitive salaries

+ Professional development stipends and malpractice insurance

+ Medical, dental, and vision insurance

+ Optional life and disability insurance

+ 403(b) retirement plan with employer contribution

+ Tuition assistance

+ Career advancement opportunities

+ Cell phone discount

+ Major holidays off

This position is located on the Ithaca College campus in the Hammond Health Center.

Hiring Range: $16.00-$21.09

At Ithaca College, a comprehensive residential campus community of approximately 5,000 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State's scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger's as one of the top 10 places to live in the United States.

To learn more about Ithaca College, visit us at