Patient Services Representative - Contact Center - Eyesight Ophthalmic Services : Job Details

Job Type Full-timeDescriptionJob Summary The Contact Center Representative is an integral part of Eyesight's commitment to providing Uncompromising Care and World Class Patient Service. As a member of the team taking incoming calls, texts, and emails from our patients, you will professionally and politely identify needs, relay clear and concise information, and create appointments to meet the patient's and their doctor's specific scheduling requirements. By building Trust and Confidence, you will delight our patients in every interaction. Essential Job Functions •Process inbound calls, texts, and emails in an efficient and timely manner•Assess patient needs through consultative questioning techniques•Efficiently schedule patients following established protocol and needs assessment, including all pre-appointment testing•Ensure accurate collection of patient demographic and insurance information•Educate patients and set proper expectations regarding referral process, out of pocket expenses, and specifics of their appointment •Make outbound calls as needed to complete the scheduling processCore Behavioral Values Honesty, Trust, Responsibility, and Dedication to our Patients Care. At Eyesight, the patient experience is our top priority and these behaviors are based on our culture and are critical to our mission of providing Uncompromising Care. We are looking for individuals that:Live and breathe the Eyesight valuesHave a passion for helping peopleHave relationship building skills and a commitment to providing World Class Patient ServiceHave experience in contact center environments and/or people facing industries including service, retail, healthcare, or hospitalityAre interested in leveraging the many career advancement opportunities that exist at Eyesight Skills You Bring Ability to establish rapport and relationships through effective communicationListening and compassion skills to support the challenges of our diverse customersLearning quickly and retaining information to maximize efficiency of interactionsAdaptability and flexibility to succeed in various work environmentsHandle a variety of situations and conversations driving towards a successful conclusionSelf-motivated teammate with high-level social and multi-tasking skills, bringing energy and passion to the teamProvide outstanding patient service and communications via phone, text, or email This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. Current hours of operation are 7:00am-6:00pm, M-F.The duties and responsibilities listed in this job posting generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.Eyesight Ophthalmic Services is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, national orientation, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. RequirementsMinimum Requirements: •High school diploma or GED1-2 years of relevant experienceExperience in an office/clerical/call center environment preferredExcellent command of the English language both verbally and writtenGood computer skills (MS Office Suite)Administrative and organizational skillsProfessional work ethicAnalytical skills and attention to detailAbility to work independently and as a member of the team•Ability to successfully complete computer literacy and call center/customer service skills assessment•Ability to successfully complete a pre-employment background check