Patient Services Coordinator - Western Washington University Student Health Center : Job Details

The Patient Services Coordinator performs clerical and patient service tasks at the front desk of University Health Services and provides customer service for a diverse population of university age patients in a university setting. This full-time, year round position coordinates all operational support functions in a patient care area such as overseeing the environmental conditions of the office and patient waiting areas, coordinating non-medical equipment repairs, inventorying, and ordering supplies, assisting in the orientation of new staff to clerical procedures.

Responsibilities include:

• Order, receive, monitor and maintain clinic inventory (general medical and office supplies); initiate corrective actions in the areas of purchasing and accounts payable; monitor and maintain inventory control and record keeping systems
• Assist with medical billing and insurance tasks
• Process and maintain student immunity requirement records (COVID-19, measles)
• Provide support for staff travel and training
• Other duties as assigned

Required Qualifications

• High School Diploma or equivalent and two consecutive years of medical office experience
• Strong written and speaking communication skills
• Ability to prioritize and multi-task in dynamic work environment
• Experience performing complex scheduling
• Understanding and experience working within FERPA and/or HIPAA requirements
• Experience using an electronic medical record
• Demonstrated ability to advance equity and support the development of students who are disabled, BIPOC, and LGBTQ+, including students who hold multiple marginalized identities.
• Ability to work successfully with and support a diverse staff, and a strong commitment to creating an inclusive environment for staff and students.
• A strong commitment to creating a culturally responsive environment for staff and students, the delivery of programs that support diversity objectives, and the development of cultural engagement and responsiveness skills-Ability to handle confidential information

Special Requirements:

• Successful fit testing and the ability to wear a N95 mask for several hours
• Maintains tetanus, pertussis, influenza & COVID vaccinations
• Proof of measles, mumps, rubella, hep B & varicella immunity

Preferred Qualifications

• Work experience in an Urgent Care, Family Practice, or Higher Education Clinic
• Current Certified Medical Assistant
• Knowledge of anatomy, physiology, pharmacology and medical terminology
• Knowledge and experience using CPT and ICD-10 coding for insurance billing
• Basic accounting/inventory knowledge and experience
• Fluency in more than one language - medical interpretation skills not required for consideration
• Record of commitment to advancing access, diversity, equity, and inclusion efforts in higher education and/or the workplace setting
• Ability to identify and collaborate to remove inequities, barriers to access, and forms of oppression that may be present in the programming or services related to this position
• Experience delivering services to [students/individuals/communities] who hold marginalized identities, such as Latine and Black students, disabled students, and/or LGBTQ+ students

Conditions of Employment: All employees must comply with our Immunization policies, including Proof of Rubeola Measles Immunity within 60-days of hire. Please reach out to [email protected] if you need information regarding medical or religious exemption and applicable accommodations.Salary $3,774 - $5,028/month depending on qualifications and experience