Patient Service Specialist - Southern Oregon - Multiple Clinics - Oregon Staffing : Job Details

The Patient Services Specialist (PSS) is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service. Typical job skills include:

• Navigates multiple complex data systems to research and/or record patient information in person or by phone.
• Operates multi-line telephone systems; routes calls and responds to general inquires.
• Registers patients; updates demographic and insurance information.
• Makes patient appointments and monitors appointment schedules daily.

Providence caregivers are not simply valued they're invaluable. Join our team at Physician Management Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence Medical Group is a group of primary care and specialty care clinics serving patients in Southern Oregon between Eagle Point and Ashland. Our clinicians and staff strive to create a distinctive health care experience for each patient one focused on trust, respect, communication, and teamwork.

Open positions are located at various clinics across the Southern Oregon (including: Primary Care and Specialty Care Clinics). We will discuss current open positions and your preferences during the interview.

Required Qualifications:

• 1 year customer service experience, or Successful completion of Providence internship.

Preferred Qualifications:

• 1 year of medical office or health care experience.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.
• Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.