Patient Service Specialist - Ohio Staffing : Job Details

Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care. As a Patient Service Specialist in our Pain Clinic, you will provide comprehensive, proactive and 'Patient First' customer service to our patients and visitors through the entirety of their visit. Patient Service Specialists manage a wide variety of patient requests including appointment scheduling, patient registration, wayfinding and other general questions. It's vital that our Patient Service Specialists make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance. This role serves as a great steppingstone to careers in customer service and other departments within Cleveland Clinic, with opportunities to further your education through classes offered in myLearning. A caregiver in this role works days from 8:00 a.m. - 4:30 p.m. A caregiver who excels in this role will:

• Investigate, triage, and resolve patient issues using the established HEART Model.
• Create a welcome and professional environment for our patients and visitors, interact with patients and ensure stellar patient experiences.
• Perform patient registration, pre-visit, telephone triage, insurance verification, co-pay collection, patient and tracking, facilitate billing functions, scheduling, arrival desk and/or departure desk activities.
• Enter and maintain confidential and accurate patient information.
• Encourage patient utilization of front-end technology, provide guidance, encouragement, education and hands-on training.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.
• Generate staff provider reschedules and relay staff messaging.
• Perform screening and scheduling of interpreter services.
• Handle authorizations.
• Fax and scan documents.
• Collaborate with providers and clinical staff.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate's degree and one year of experience OR a bachelor's degree
• Knowledge of PC window applications sufficient to input and retrieve data
• Experience in customer services and conflict resolution
• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Computer keyboard skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range Salaries [shown on independent job search websites] reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities