Patient Service Specialist - Ohio Staffing : Job Details

Join Cleveland Clinic's Cancer Center in Sandusky, Ohio. This facility offers chemotherapy, radiation therapy, genetic counseling, access to clinical trials and more. Patients can expect the most advanced cancer care and expertise from cancer providers from Cleveland Clinic, which has consistently been ranked one of the top cancer programs in the country by U.S. News & World Report. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a patient service specialist in the Cancer Center, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments, to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic. A caregiver in this position works various shifts from 7:00 a.m. - 5:00 p.m. A caregiver who excels in this role will:

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's Degree.

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Strong customer service background

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.