Patient Service Representative (Non-Exempt) - Mercy Health : Job Details

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Greets patients and verifies their identity in a prompt, courteous and professional manner. - Performs general clerical duties: answers phones, Epic chart creation, processes mail as appropriate. Performs scanning, manages Right. Fax, makes copies. - Performs all necessary check-in, check-out, and appointment scheduling activities. - Balances and closes own cash drawer daily and keeps an accurate count of cash drawer amounts. - Demonstrates appropriate knowledge and general maintenance of clinics equipment. This may include but not be limited to computer, scanner, credit card machine, copier/fax machine, calculator, and postage or fax machine. - Reviews departmental communications in a timely manner, participates in meetings and suggests improvements in work. - Supports an...Patient, Representative, Service, Processing, Retail, Healthcare