Patient Service Representative l - Oak Orchard Community Health Center : Job Details

The Patient Service Representative provides customer service to all customers, both over the phone and at the check-in area, for all arriving and departing patients. This position is responsible for scheduling future appointments both in person and via the telephone, registering new patients in the EHR, checks registration forms for completeness and accuracy, and scans registration into patient EHR. Job Responsibilities:Accurately register new patients in the OOH electronic medical record (EMR) system, checking to see if the patient was previously registered and verify demographic and insurance information for accuracy. Promptly and courteously, greet arriving patients and guests. Promptly check patient in, including, but not limited to accurately updating insurance, yearly demographic information (registration form) and collecting any payments required from the patient. Promptly check patient out. Process payments received via mail, phone, or in-person. Schedules future appointments a...Patient, Representative, Customer Service, Service, Retail, Healthcare, Insurance