Patient Service Representative - Virginia Staffing : Job Details

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier.

Please join our fast-paced, multi-specialty practice comprised of seven medical doctors. We offer flexible work hours. Must have professional presence and the ability to work well with the public.

A Patient Services Representative who excels in this role:

• Greets patients and visitors.
• Registers patients, verifies patient information, explains and obtains necessary signatures.
• Answers, screens, and routes telephone calls on a multi-line phone system.
• Communicates with the answering service and ensures reminder phone calls are done daily.
• Collects patient co-payments, deductibles, payments and assists patients with account balances and questions.
• Reconciles cash/payment drawer and for the daily bank deposit.
• Follows through on MD orders by providing work excuses, obtaining medical records.
• Assembles and maintains patient records and charts.

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for: The right person who is the first line of contact for a patient in the facility. Position serves as the liaison between the physician and the patients. Information is gathered from the patient and entered into the computer system to create an encounter record. Responsible for upfront collections. Delivers customer service support to staff, patients, families, visitors.

Applicants must have a high school diploma or equivalent. Additional requirements include:

• One (1) year of experience with office functions or customer service preferred.
• Two (2) years of Medical Office experience preferred.

EEOC Statement Sovah Health - Danville is an Equal Opportunity Employer. Sovah Health - Danville is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.