Patient Service Representative - LHH : Job Details

Patient Support Representative

We're looking for a Patient Support Representative to join our client's. If you have 4-5+ years of experience in Patient Support Representative, Customer Service, healthcare and Outbound OR Inbound. So, this is a great opportunity to grow your career with a company known for excellence.

What You'll Do

Support inbound and outbound phone lines for the pharmacy

Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals

Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail

Accurately and completely capture information and update systems appropriately

Be flexible, organized and able to comply with constantly changing program business rules

Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution

What You Bring

Associate degree or technical school training in a related field

One (1) year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field

Experience with HIPAA and patient services

Bi-lingual, English and Spanish

Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness.

Location: Louisville, KY (Hybrid)

Pay: $15 to $17/hr

?? Apply now to take the next step in your Patient Support Representative career!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility

criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance