Patient Service Representative - Westchester Medical Center : Job Details

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Job Summary: A Patient Service Representative greets patients and assists them in person, on the phone, or through electronic correspondence. Responsibilities include scheduling, updating patient information, check-in/out procedures, and acting as a liaison for patient feedback to management.

• Greet patients, verify appointment details, and notify nursing staff according to policies.
• Register new patients and assist with form completion.
• Verify and update patient information in the EMR system.
• Scan documents, IDs, and insurance cards into the patient records.
• Schedule future appointments based on procedure requirements and provider availability.
• Handle incoming and outgoing calls, routing information appropriately.
• Use triage procedures for patient care-related calls.
• Manage patient referrals and insurance authorizations/pre-certifications.
• Accept payments, issue receipts, and reconcile cash daily.
• Monitor patient flow and communicate delays or issues.
• Assist patients and families, maintaining professionalism and confidentiality.
• Provide translation services for non-English-speaking patients if bilingual.
• Follow policies for missed appointments and handle deliveries and general office duties.
• Maintain a professional environment and utilize technology effectively.
• Collaborate with staff and external parties as needed.
• Perform additional duties as assigned.

• Minimum one year of customer service or medical office experience preferred.
• High school diploma or equivalent required; associate degree preferred.
• Bilingual in English/Spanish preferred but not required.
• Proficiency in Microsoft Office applications.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: Hospitals and Healthcare

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