Patient Service Representative - Holy name : Job Details

Description Patient Services Representative Welcome to Holy Name, a medical center where innovation is not just a goal - it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention - because healing every soul is our sole focus. Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology - it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery. A Brief Overview Primary patient facing role to greet and assist patients on phone or in person at front desk. Provides clerical and administrative support/duties, including phone coverage/triage/response, while handling high volume of patient coordination, including registration, insurance verification, updating records and complex scheduling. Cross coverage required. What you will doAnswers telephones properly, courteously, and tactfully with the public, physicians, outside businesses, and other departments. Directs calls to the appropriate party and transfers when appropriate. Takes complete and accurate messagesResponds to phone messages in a timely mannerFacilitates patient appointments and referrals in a timely, efficient and friendly mannerRegisters, pre-certifies and schedules patients accurately and in a timely mannerVerifies patient's eligibility of insurance utilizing assigned tools and resources, updates demographic and insurance as needed and copies information into the patient's accountObtains demographic and insurance information from patient in a pleasant, efficient manner and inputs data accurately into the patient management systemPrepares or assists patients to acquire financial estimate of the anticipated price for the services to be rendered prior to the performance of services and communicates the information to the patientProcesses and maintains all patient schedules for area of responsibility, runs schedules daily, forwards to appropriate departments and/or individuals in a timely manner. Communicates schedule changes as neededProvides general reception duties including; greeting and assisting customers in a timely and courteous manner with a willing and helpful attitudeEngages patients who have been waiting past their appointment time notifying the patients of any delaysCollects all current and past-due patient responsibility balances (i.e., co-payment, deductible, coinsurance, self-pay balances, bad debt balance) prior to services being renderedPerforms daily reconciliation, balancing and cash out proceduresProvides superior customer service focused on professional and effective communication with patients and co-workersPrepares the next day's work for all scheduled patients to include the financial estimate of the patient responsibility balanceShares responsibility/accountability for work with team membersCompletes work within authorized time to ensure compliance with department standardsUnderstands the impact of actions, attitudes, and the patient's perception as it relates to overall customer satisfaction and be self-aware of how your role affects the customer's experienceInitiates IT work tickets to resolve equipment or system related issuesEducation QualificationsHigh School Diploma or equivalent RequiredExperience Qualifications1-3 years 1 yr experience in a clerical role or healthcare environment RequiredKnowledge, Skills, and AbilitiesKnowledge of Medical Terminology, strong interpersonal skills;Demonstrates the ability to handle multiple tasks;Demonstrates the ability to prioritize and organize work, completing assignments in a timely and accurate manner.At Holy Name, we believe in rewarding every team member with more than a paycheck-we invest in your future and well-being. Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. We offer low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking. If you are hired at Holy Name, your final base compensation will be determined based on factors such as employment status (Full/Part-Time or Per Diem) skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Pay Range: $20.00/hour - $25.00/hour Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented staff members. Holy Name is an Equal Opportunity Employer.