Patient Service Representative - Corewell Health : Job Details

This Patient Services Representative opportunity is in the Emergency Room. This is a part time position with a varied schedule. The hours of work will be 10:30 p.m. - 7:00 a.m. and work every 3rd weekend. Job Summary. Provides clerical support using standard work to assist in the delivery of quality health care services. Essential Functions. Serves as a concierge - greets and communicates with patients or visitors. Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. Responsible for identifying and reminding patients of health maintenance gaps. Documents patient phone calls in EHR for call routing / resolution. Performs patient registration and checkin: confirms patient demographic and insurance information; assists patients with self registration and arriva...Representative, Patient, Patient Services, Service, Health, Retail, Banking