Patient Service Representative - Westchester Medical Center Health : Job Details

A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management. Responsibilities: Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure. Registers new patients and assists them in completion of necessary forms. Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system. Scans completed forms, identification, and insurance cards into patient documents folder. Schedules future appointments based on procedure type, time requirements, and provider schedules. Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. Utilize triage system for all patient care related ca...Representative, Patient, Service, Patient Care, Customer Service, Retail, Healthcare