Patient Service Representative - American Dental Partners : Job Details

Job Details **Patient Service Representative**

SHARE THIS AddThis Sharing Buttons **Category:** Customer Service

**Affiliate:** Western New York Dental Group

**Location:** 2121 Main St., Suite 310, Buffalo, NY

**Position Summary:**

**Job Description**

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing.

Essential responsibilities:

* Answer incoming calls using proper telephone etiquette.

* Check patients in and out.

* Schedule/confirm patient appointments.

* Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).

* Collect all co-payments and past due balances on date of service.

* Present financial policies and arrangements accurately to patients.

* Facilitate effective patient flow using the proper callback system.

* Identify, reference and apply insurance coverage and billing.

* Perform basic computer functions.

* Act in a professional manner.

* Other duties as assigned.

**Required Skills & Experience**

* Six months of similar job experience.

* Demonstrate ability to assume Patient Services Representatives essential responsibilities.

* High School Diploma or equivalent.

* Demonstrate knowledge of effective scheduling.

* Comply with protocols and standards.

* Demonstrate and promote superior customer service skills.

* Ability to multi-task.

* Exercise basic knowledge of dental terminology.

* Support corporate vision and strategy.