Patient Service Representative II - Carle Health : Job Details

Coordinates and participates in a variety of duties associated with daily clinic preparation process including, but not limited to: patient identification, patient check in/out, electronic kiosk check-in (if applicable), charge posting, cash management, patient appointment scheduling, patient registration and account set-up. Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards. Serves as a role model by conducting self in a responsible, professional manner. Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls. Provides input and collaboration on departmental processes and policies. Competent and proficient with coverage and rules that apply to eligibility, network coverage, and benefits. ...Patient, Representative, Service, Retail, Healthcare