Patient Service Rep - Primary Care, Family Medicine & OB - Mercy Health : Job Details

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. Qualifications: Patient Service Representative Education: High school diploma or equivalent Experience Preferred: None Preferred Skills: Bilingual in English and Spanish. New hire must attend Clinic Core Front Desk Training through Clinical Education. All new hires are hired into this role. Advanced Patie...Patient, Medicine, Family, Service, High School, Medical Equipment, Healthcare